Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victor Hernandez

Katy,TX

Summary

Personable individual with seasoned leadership and communication skills. Bilingual Commercial Sales Manager focused on delivering consistent revenue and profit growth. Offering excellent organizational skills in Sales, audiovisual set up and operation.

Overview

10
10
years of professional experience

Work History

Driver Associate

New Deal Logistics
04.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.

Tire Technician

Sam's Club
11.2022 - 04.2024
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
  • Enhanced safety standards by conducting thorough inspections of tires and related components.
  • Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Collaborated with team members to complete complex repair jobs effectively and efficiently.
  • Delivered outstanding service, addressing client concerns promptly and professionally.
  • Maintained and managed tire and hardware inventory with regular stock assessments.
  • Increased efficiency with meticulous organization of tools and equipment in the workspace.
  • Analyzed customer needs to recommend suitable tires for personalized requirements.
  • Inspected and maintained equipment to limit operational disruptions.
  • Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
  • Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Sourced tires to meet customer quality and budget needs.
  • Streamlined workflow, maintaining clean and organized work areas for optimal performance.

Commercial Sales Manager

Auto Zone
12.2019 - 08.2021
  • Accurately performed data entry of sales orders to generate an invoice of products ordered to be picked up/delivered
  • Motivated team to meet and exceed sales goals.
  • Ensured efficient delivery of products by planning delivery routes and managing drivers
  • Trained all new employees according to company standards.
  • Maintained expert knowledge on automotive parts and industry
  • Planned, coordinated and implemented commercial sales functions and processes.
  • Used company software/apps to coordinate monthly manager meetings (sending zoom links,setting up projector for powerpoint displays)
  • Conducted research on different company approved websites to guarantee the customer was offered the "right part for the right price"
  • Worked with standard hand equipment(drills,pliers,wrenches etc.) to assist customer with basic part removal/installation
  • Processed returns and reconciled accounts
  • Analyzed sales data and developing strategies and action plans.
  • Served as primary contact for commercial customers and actively maintained open lines of communication
  • Oversaw records management and billing functions for assigned accounts
  • Determined price schedules and discount rates to maintain competitive positioning
  • Counted daily cash, prepared deposits and updated financial records with current totals
  • Engaged customers to quickly identify needs, negotiate contracts and close sales
  • Researched market trends and stayed current on customer preferences to better lead sales operations
  • Worked closely with all sales personnel to assist with routine sales and handle advanced situations
  • Engaged customers and built connections to drive long-term sales

Commercial Sales Manager

Advanced Auto Parts
02.2018 - 11.2019
  • Create, build and maintain professional customer relationships
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Correctly read and interpreted visual diagrams/schematics.
  • Ability to achieve profitable sales and margins
  • Performed tasks by using proper tools and materials
  • Achieve personal and store sales goals and service objectives
  • Dispatch drivers ensuring delivery standards were achieved
  • Maintained commercial stocking programs
  • Partner with GM to ensure proper driver coverage
  • Set production goals to exceed budget expectations.
  • Verified appropriate documentation was generated for each sale
  • Achieved sales targets by successfully maintaining and developing commercial sales
  • Applied consultative sales strategy, maintaining expert knowledge on automotive parts
  • Developed new accounts through face-to-face and telephone contact with potential customers
  • Coordinated sales programs to capitalize on revenue opportunities and maximize profitability
  • Resolved customer complaints regarding sales and service
  • Prepared budgets and approved budget expenditures
  • Counted daily cash, prepared deposits and updated financial records with current totals
  • Determined price schedules and discount rates
  • Researched market trends and stayed current on customer preferences to better lead sales operations.

Automotive Technician

Texas Direct Auto
01.2016 - 01.2018
  • Installed Speakers,Sub-woofers,Amplifiers,processors etc as directed
  • Diagnose and repair vehicle maintenance systems including, but not limited to: flushes, oil changes, tire rotations
  • Completed full vehicle inspections to check for leaks, damage or other issues of concern.
  • Perform thorough check of customer’s car (i.e., battery, lights, and tires)
  • Replaced significant components in transmissions, brake systems and suspension assemblies
  • Diagnosed operating difficulties on range of cars, trucks and other vehicles
  • Tuned-up engines and removed, replaced, or adjusted parts, components and assemblies
  • Conducted computerized and electronic diagnostic tests and interpreted trouble codes

  • Complied with established safety practices and procedures, working safely and disposing of hazardous materials using correct procedures
  • Conducted road tests to identify issues based on customer reports
  • Prepared and updated vehicle records and tracked parts and labor for billing to customers
  • Used service manuals to interpret information from scanners and test analyzers
  • Worked on combustion engine, hybrid and fully electric vehicles to meet all customer needs
  • Retrofit vehicles with aftermarket products for mechanical, hydraulic and electrical systems.

Education

Certificate - Automotive Technology

Universal Technical Institute of Texas Inc
Houston, TX
05.2013

Certificate - Nissan

Universal Technical Institute of Texas Inc
Houston, TX
05.2013

High School Diploma -

Elsik High School
Houston, TX
05.2012

Skills

  • G-Suite
  • Data Entry
  • Organization and Time Management
  • MS Office
  • Dependable and Responsible
  • Zoom (Video Conferencing Tool)
  • Material Inventory
  • Wiring Schematic reading

Timeline

Driver Associate

New Deal Logistics
04.2024 - Current

Tire Technician

Sam's Club
11.2022 - 04.2024

Commercial Sales Manager

Auto Zone
12.2019 - 08.2021

Commercial Sales Manager

Advanced Auto Parts
02.2018 - 11.2019

Automotive Technician

Texas Direct Auto
01.2016 - 01.2018

Certificate - Automotive Technology

Universal Technical Institute of Texas Inc

Certificate - Nissan

Universal Technical Institute of Texas Inc

High School Diploma -

Elsik High School

Similar Profiles

CREATE PROFILE