VICTOR HEXAN
Anaheim,CA
Summary
Experienced with managing client appointments and studio operations efficiently. Utilizes organizational skills and customer service expertise to enhance client satisfaction and streamline workflows. Track record of fostering collaborative team environment and adapting to changing needs seamlessly.
Overview
12
12
years of professional experience
Work History
Full Time Lead Designer
The Container Store
07.2022 - Current
- Manages and maintains multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness and follow-up with consistent and concise communication to customers and others
- Designs and sells complete, functional and aesthetically appealing solutions
- Drives all services offered to further support the customer experience: In-Home Organizing, financing and loyalty
- Leading our selling effort, including Elfa coaching and follow-up, growing our Organized Insider enrollment, partnering with the other managers to plan training initiatives, work with the team selling on the sales floor and guiding employee performance on the sales floor
- Achievement of sales metrics, including overall sales goals, Custom Closets sales, average ticket growth, UPT increases and Organized Insider enrollment sales goals
- Collaborated with developers to implement responsive designs that adapt seamlessly across devices.
Stage Experience & Services Lead
Sephora
04.2018 - 08.2022
- Facilitate tasks and delegate daily assignments to a team of 20 employees
- Problem solves client issues and employee disputes to promote a positive shopping experience and work environment
- Analyze weekly sales and conversion trends
- Manage and develop stage experience employees to give optimal customer service
- Open and close store as a key holder to meet company standards
- Create and manage employee schedules, monitor and adjust time sheets
- Conduct interviews with potential candidates
- Demonstrated strong organizational and time management skills while managing multiple projects.
Beauty Studio Coordinator
Sephora
03.2013 - 02.2018
- Coordinated and developed schedules for the beauty studio artists
- Managed beauty studio appointment books by booking, modifying and canceling appointments
- Provided specific product knowledge and information to meet unique needs of customers
- Facilitated returns and exchanges to maintain positive relationships with the customer
- Enhanced customer satisfaction by providing personalized beauty consultations and recommendations.
- Developed strong relationships with clients through attentive listening and effective communication skills.
- Identified areas for improvement in processes or services based on client feedback, implementing changes as necessary.
Education
Associate - Cosmetology Science
El Camino College
Carson, CA06.2013
Skills
- Proficient in Microsoft Office
- Experience with Dayforce
- Salesforce Administration
- Strong organization
- Client relationship building
- Appointment scheduling
- Brand awareness
- Customer service
- Problem-solving skills
- Team leadership
- Time management
- Decision-making
Timeline
Full Time Lead Designer
The Container Store
07.2022 - Current
Stage Experience & Services Lead
Sephora
04.2018 - 08.2022
Beauty Studio Coordinator
Sephora
03.2013 - 02.2018
Associate - Cosmetology Science
El Camino College
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