Victor Hili
Spring Hill,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Antifreeze Sales Manager
Crystal Clean LLC
Plant City, FL
01.2019 - Current
- Developed and implemented sales strategies to increase customer base.
- Established relationships with new customers, while maintaining existing customer base.
- Helped with routing for reps to run efficiently.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Supported sales team members to drive growth and development.
- Attended trade shows for in-person engagement and network building.
Antifreeze Sales Service Rep
Crystal Clean LLC
Plant City, FL
09.2016 - 01.2019
- Provided customer service and technical assistance to customers via telephone, email, and chat.
- Assisted customers with product selection, order placement, billing inquiries, and other sales related issues.
- Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans.
- Communicated product features, benefits, pricing information to customers accurately and professionally.
- Generated leads from existing accounts through cross-selling products or services.
- Conducted follow up calls with customers after purchase to ensure satisfaction levels were met or exceeded expectations.
- Followed up with clients regularly regarding their usage of our products and services.
- Increased profits by upselling and cross-selling to existing customers.
Sales Service Representative
Crystal Clean
- Assisted customers with product selection, order placement, billing inquiries, and other sales related issues.
- Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans.
- Developed strong relationships with customers through active listening and problem solving techniques.
- Communicated product features, benefits, pricing information to customers accurately and professionally.
- Generated leads from existing accounts through cross-selling products or services.
- Conducted follow up calls with customers after purchase to ensure satisfaction levels were met or exceeded expectations.
- Responded quickly to critical situations that required immediate attention from management.
- Increased profits by upselling and cross-selling to existing customers.
Branch Sales Manager
Crystal Clean
- Developed and implemented sales strategies to increase branch profitability.
- Monitored and analyzed market trends, competitor activity, product innovations, and customer needs and preferences.
- Coached staff on product knowledge, sales techniques, and customer service standards.
New Business Development Manager
Crystal Clean
- Created sales presentations outlining products and services and value proposition for prospective clients.
- Maintained up-to-date knowledge of industry developments related to products and services offered.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Leveraged cold calling, in-person visits and referrals to build leads.
Education
High School Diploma -
F.K. Lane High School
Brooklyn, NY06-1989
Skills
- New Business Development
- Solution Selling
- Account Management
- Order Management
- Sales Reporting
- Sales Team Training
- Sales Tracking
- Territory Sales Management
- Direct Sales
- Sales Territory Growth
- Service-Driven Sales
- Territory and Account Management
Timeline
Antifreeze Sales Manager
Crystal Clean LLC
01.2019 - Current
Antifreeze Sales Service Rep
Crystal Clean LLC
09.2016 - 01.2019
Sales Service Representative
Crystal Clean
Branch Sales Manager
Crystal Clean
New Business Development Manager
Crystal Clean
High School Diploma -
F.K. Lane High School
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