Victor Huerta
San Leandro
Summary
In my time in retail, I have gathered traits. Good customer service, I have the ability to think for myself and handle situations on my own, and working well with others. Once I get the rhythm of things, I can get the job done as efficient as possible.
Overview
5
5
years of professional experience
Work History
Bulk Clerk
Berkeley Bowl West
01.2020 - Current
- Received packages and counted stock items.
- Verified inventory computations by comparing to physical counts of stock.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Consistently lifted materials weighing as much as 50pounds.
- Processed and packaged stock items for customer purchases.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Customer Service Cashier
Target
10.2018 - 01.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Set up new sales displays each week with fresh merchandise.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
High School Diploma -
San Leandro High School
San Leandro, CA06.2015
Skills
- Dealing with Pests
- Safety Methods
- Cleaning Procedures
- Shelving of Products
- Product Display
- Equipment Cleaning
- Product and Service Sales
- Equipment Monitoring
- Policy Management
- Storage Management
- Product Packaging
- Customer Assistance
Timeline
Bulk Clerk
Berkeley Bowl West
01.2020 - Current
Customer Service Cashier
Target
10.2018 - 01.2020
High School Diploma -
San Leandro High School
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