Operations Leader
Vetco
- Produced comprehensive reports detailing operational activities, conducted in-depth data analysis to identify trends and potential issues, and enhanced processes by coordinating cross-functional teams
- Provided training to new team members on company policies, safety protocols, and specific job responsibilities
- Fostered proactive engagement and education for pet owners, managed a complex environment, and nurtured a culture of service excellence
- Ensured that partners received appropriate training and met necessary qualifications
- Oversaw daily operations, managed business aspects, and kept expenses within budgetary limits
- Coached team members to maximize productivity, efficiency, and collaboration
- Involved in recruiting, hiring, and training team members, scheduling veterinarians, and delivering clinic-related presentations to store leadership teams
- Actively sought out opportunities for business improvement
