Victor Johnson

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Analyzed customer data to identify trends and anticipate customer needs.
• Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
• Improved team collaboration by initiating regular coordination meetings.

• Led a team of security officers successfully through numerous audits and inspections, ensuring compliance with regulatory requirements.
• Implemented new training programs for staff members, leading to increased knowledge and skills in relevant areas.
• Enhanced team performance by providing comprehensive training and conducting regular evaluations.
• Maintained a high level of passenger safety with adherence to strict security protocols and procedures.
• Collaborated closely with airport stakeholders to maintain clear lines of communication regarding ongoing operations or emerging concerns.
• Managed daily operations effectively, ensuring the smooth running of all aspects of transportation security.

• Honoree of President of Academic Awareness

President of a club that was proud to show students that you could be a athlete and have amazing grades.

• Awarded Miami, All-Dade Team
• Football, and Track & Field
• President and spokes person of (SOP) Student Opportunity A Program For students from the stat of Florida to gift students scholarships to attend at participating college in the state of Florida for their grades.