Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Victor Johnson Jr.

Victor Johnson Jr.

Chicago,IL

Summary

Professional with deep understanding of spiritual care and counseling, equipped to support patients and families in healthcare settings. Skilled in providing emotional and spiritual support, crisis intervention, and ethical guidance. Known for strong collaboration with multidisciplinary teams and adapting to changing needs to achieve positive outcomes. Respected for empathy, active listening, and compassionate approach.

Overview

18
18
years of professional experience

Work History

Hospice Chaplain

Capstone Hospice
08.2022 - 10.2023
  • Recruited community chaplains, spiritual counselors and spiritual care volunteers to adequately meet patient, family and caregiver needs.
  • Maintained accurate documentation of 55 patient interactions monthly, ensuring continuity of care across interdisciplinary team members.
  • Visited and counseled patients, families, and staff concerning death and dying by providing direct spiritual care.
  • Established trusting relationships with patients from diverse cultural backgrounds by demonstrating respect for their individual beliefs and traditions.
  • Enhanced patient comfort by providing spiritual and emotional support in their final stages of life.
  • Communicated with interdisciplinary healthcare team to obtain pertinent information regarding patient's condition, family dynamics, and health care teams' understanding of need for spiritual care.
  • Supplied spiritual care for diverse religious needs of patients, family and staff such as grief and bereavement support.
  • Conducted personalized memorial services for patients who passed away, honoring their memory and supporting loved ones through grief
  • Offered bereavement support to surviving loved ones
  • Completed detailed assessments of each patient's spiritual needs, allowing for tailored support throughout their hospice journey.

Staff Chaplain

Northside Hospital Forsyth
04.2021 - 10.2023
  • Enhanced overall quality of spiritual care services by creating comprehensive chaplaincy program evaluation process.
  • Recruited community chaplains, spiritual counselors and spiritual care volunteers to adequately meet patient, family and caregiver needs.
  • Communicated with interdisciplinary healthcare team to obtain pertinent information regarding patient's condition, family dynamics, and health care teams' understanding of need for spiritual care.
  • Counseled and provided care to patients with life-threatening illnesses to help families respond effectively to approaching death of loved one.
  • Integral role in end-of-life decision-making by collaborating closely with medical teams during ethics consultations involving complex cases.
  • Supplied spiritual care for diverse religious needs of patients, family and staff such as grief and bereavement support.

Hospital Chaplain

Advocate Aurora Health Care
10.2023 - Current
  • Organized memorial services to honor deceased patients and provide closure for families.
  • Navigated Consolo and Epic to document patient and family interactions.
  • Resolved crisis and emotional issues through empathy, support, prayer and scripture.
  • Counseled and provided care to patients with life-threatening illnesses to help families respond effectively to approaching death of loved one.
  • Collaborated with interdisciplinary teams for comprehensive patient care, ensuring spiritual needs were met alongside medical treatment.
  • Advocated for patients'' preferences regarding end-of-life care by communicating their wishes to healthcare providers.
  • Provided spiritual care and support to patients, families, and staff by offering empathetic listening and guidance.
  • Facilitated referrals to variety of educational and support groups, individual counseling and crisis response resources for bereaved families.

Interim Lead Pastor

Bethel Family Christian Ministries
01.2024 - 01.2025
  • Oversaw administration and management of all areas of ministry.
  • Enhanced congregation growth by implementing innovative outreach programs and community engagement initiatives.
  • Officiated special services such as weddings, funerals, baptisms, and nursing home services.
  • Recruited trained, and mentored volunteer leaders to assist in various ministries, enhancing overall effectiveness.
  • Collaborated with church leadership to develop strategic plans for ministry expansion and sustainability.
  • Developed partnerships with local organizations to increase community impact and expand outreach efforts.
  • Led worship services focused on creating inclusivity, environment that welcomed diversity
  • Assisted families during times of crisis by providing compassionate pastoral care, prayer support, and guidance.
  • Implemented new discipleship programs aimed at deepening believers'' understanding of their faith journey.

Fraud & Claims Operations Specialist

Wells Fargo
03.2007 - 07.2021
  • Liaised with legal counsel on escalated claim disputes, providing comprehensive case analyses for successful outcomes.
  • Managed high-volume claims operations, ensuring timely resolution and accurate payments.
  • Evaluated complex claim scenarios, applying critical thinking skills to ensure fair resolutions for all parties involved.
  • Maintained compliance with industry regulations through diligent monitoring and documentation of claims activities.
  • Facilitated interdepartmental collaboration on high-priority cases, ensuring seamless communication and expedited resolutions.
  • Managed caseloads effectively by prioritizing tasks based on complexity, urgency, and potential impact to bottom line.
  • Enhanced claims processing efficiency by implementing streamlined workflows and procedures.
  • Utilized analytical skills to identify fraudulent patterns in submitted insurance claims, mitigating potential financial losses.
  • Checked documentation for accuracy and validity on updated systems.
  • Managed 130 calls while providing exceptional customer support and maintaining professional composure.

Teller Manager

Wells Fargo
04.2016 - 03.2017
  • Managed cash inventory, ensuring accurate balancing of vault and 6 individual teller drawers daily.
  • Assisted in training new tellers to ensure consistent level of excellent service.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
  • Boosted branch sales with proactive product recommendations based on customer needs.
  • Enforced compliance with bank regulations and policies to reduce financial risks.

Personal Financial Representative

Washington Mutual Bank/ Chase Bank
07.2007 - 01.2010
  • Monitored clients' accounts to determine changes to improve performance or accommodate life changes.
  • Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
  • Established trust with clients through transparent communication and consistent follow-up on account activity.
  • Collaborated with team members to streamline processes, improving overall efficiency.
  • Maintained thorough knowledge of industry regulations and compliance requirements, ensuring all actions were compliant with legal guidelines.
  • Participated in ongoing professional development training sessions to enhance expertise in personal finance management continually.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.

Education

CPE - Clinical Pastoral Education

Association For Clinical Pastoral Education (ACPE)
09.2022

Master of Divinity - Theological Studies

McCormick Theological Seminary
Chicago, IL
05.2015

Bachelor of Arts - Music Business/Management

Columbia College
05.2002

Skills

  • Team Collaboration and Leadership
  • Analytical Thinking
  • Staff Management
  • Consumer Banking/Business Banking
  • Training and mentoring
  • Process Monitoring and Improvement
  • Spiritual care
  • Interfaith understanding
  • Pastoral Care
  • Grief support
  • Meditation Techniques
  • End of life care
  • Bereavement counseling
  • Crisis Management
  • Pastoral care
  • Ministry development

Affiliations

  • Chaplain Corps of the World Council of Independent Christian Churches

Timeline

Interim Lead Pastor

Bethel Family Christian Ministries
01.2024 - 01.2025

Hospital Chaplain

Advocate Aurora Health Care
10.2023 - Current

Hospice Chaplain

Capstone Hospice
08.2022 - 10.2023

Staff Chaplain

Northside Hospital Forsyth
04.2021 - 10.2023

Teller Manager

Wells Fargo
04.2016 - 03.2017

Personal Financial Representative

Washington Mutual Bank/ Chase Bank
07.2007 - 01.2010

Fraud & Claims Operations Specialist

Wells Fargo
03.2007 - 07.2021

Bachelor of Arts - Music Business/Management

Columbia College

CPE - Clinical Pastoral Education

Association For Clinical Pastoral Education (ACPE)

Master of Divinity - Theological Studies

McCormick Theological Seminary

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Victor Johnson Jr.