Victor Jones

• Familiar with implementing data analysis using Power BI, Looker, Tableau, and Superset.
• Addressed and countered fraud in online retail and banking industries.
• Used SQL and MySQL for querying large datasets.
• Analyzed large sets of customer data to identify and prevent fraudulent activities, enhancing fraud detection accuracy.
• Utilized advanced data analytics techniques and software tools, improving the identification of fraud patterns and anomalies.
• Performed risk assessments to prioritize fraud investigations.
• Kept current on fraud prevention statutes, maintaining compliance with appropriate standards.
• Boosted fraud identification accuracy through streamlined operational processes.
• Skilled with Avanti, FIS card management software, LexisNexis, Linux and SQL.

• Specialized in Visa operating rules and compliance standards.
• Experience with PayPal disputes and Purchase Protection
• Boosted trust by resolving fraud issues punctually.

Defined essential fraud performance metrics.

• • Reduced fraud cases by implementing effective detection and prevention strategies.
• • Coordinated with law enforcement on high-profile fraud cases, contributing to the apprehension of perpetrators.
• Performed in-depth analyses to uncover patterns and sources of fraudulent activities.

• Supervised workforce, ensuring compliance with attendance policies.
• Excel was utilized to manage financial tasks accurately.
• Elevated performance by providing focused supervision.
• Optimized procedures, significantly boosting productivity.
• Encouraged cooperation within teams for improved efficiency.
• Enhanced agent efficiency through targeted guidance.
• Streamlined processes for attendance tracking and financial oversight, boosting operational performance.
• Mitigated card and digital wallet payment fraud through detailed assessments.