Victor LaClair
Hollister,CA
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized dispatcher with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Reliable Installer with 40 years of experience in recreation field roles. Lifts up to 100 pounds safely and effectively and follows directions to complete tasks accurately.
Overview
15
15
years of professional experience
Work History
Service Technician
Johnson Rv
10.2021 - 04.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Service Technician
Seegrins Rv LLC Taylor Made Round II
08.2020 - 10.2021
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Service Dispatcher
Seegrins Rv
06.2011 - 07.2020
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
Service Technician
Powers Rv
11.2010 - 03.2011
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Walk Thur/Orientation
Alpine Rv
11.2007 - 10.2010
- Delivered supportive and knowledgeable counseling to customer with new purchases
- make minor repair if need during orientation
- review daily schedules
Education
High School Diploma -
Camden High School
San Jose, CA06.1980
Skills
- Attention to Detail
- Service Ticket Accuracy
- Testing and Analysis
- Equipment Inspection
- Power Tool Proficiency
- Hand Tool Knowledge
- Preventive Maintenance
- Troubleshooting Abilities
- Installation and Repair
- Scheduling and Coordination
- Analytical Thinking
- Document Management
- Safe Chemical Handling
- Low and High Voltage
- Operating Test Equipment
- Complex Repair Planning
- Service Reports
- Technician Assistance
- AC and Heating
- Warranty Repair
- Maintenance and Repair
- Diagnosis and Troubleshooting
Timeline
Service Technician
Johnson Rv
10.2021 - 04.2023
Service Technician
Seegrins Rv LLC Taylor Made Round II
08.2020 - 10.2021
Service Dispatcher
Seegrins Rv
06.2011 - 07.2020
Service Technician
Powers Rv
11.2010 - 03.2011
Walk Thur/Orientation
Alpine Rv
11.2007 - 10.2010
High School Diploma -
Camden High School
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