Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Victor LaMar

Centreville,VA

Summary

Seasoned Route Manager with extensive experience in pest control and security, specializing in logistics management and exceptional customer service. Proven track record of managing client routes and enhancing service delivery, resulting in significant customer satisfaction. Expertise in optimizing supply chain logistics, overseeing warehouse operations, and implementing cost-saving strategies while leading teams to fulfill orders accurately. Committed to operational excellence through strong analytical skills and effective communication with management teams. Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimizing supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy. Reliable professional with a positive attitude and dedication to delivering quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Commercial Route Manager (Commercial Certified)

Orkin Pest Control
Fairfax, VA
08.2022 - Current
  • Conducted thorough inspections to identify pest infestations and assess the extent of the problem.
  • Performed pest control treatments using safe and approved chemicals and methods, ensuring compliance with regulations.
  • Managed a route of over 150 clients, providing regular pest control services, and maintaining customer satisfaction. Offering optimal customer service to every customer.
  • Utilized pest control equipment and tools efficiently to maximize effectiveness, and minimize waste.
  • Developed customized pest management plans for clients, addressing their specific needs and concerns.
  • Educated clients on pest prevention techniques, and recommended sanitation practices to reduce future infestations.
  • Maintained accurate records of pest control activities, including treatments performed, chemicals used, and client interactions.
  • Identified and recommended structural modifications to prevent pest entry and harborage.
  • Responded promptly to client service requests and resolved pest-related issues effectively.
  • Conducted follow-up visits to monitor the effectiveness of treatments, and make necessary adjustments.
  • Stayed updated on the latest industry regulations and pest control techniques through continuous training and certification.
  • Collaborated with fellow technicians and management to share best practices and knowledge.
  • Assisted in the development of safety protocols and guidelines to ensure a safe working environment.
  • Handled and disposed of hazardous materials and chemicals, following safety guidelines and regulations.
  • Maintained and cleaned pest control equipment to ensure proper functionality and safety.
  • Operated company vehicles safely and efficiently, adhering to all traffic laws and regulations.
  • Ensured the safe storage and handling of pest control chemicals, minimizing risks to humans, and the environment.
  • Provided excellent customer service by addressing client questions and concerns professionally, and courteously.
  • Conducted inspections of commercial and residential properties to identify pest entry points and vulnerable areas.
  • Collaborated with property managers and homeowners to develop integrated pest management plans.
  • Participated in emergency response teams to address pest outbreaks and infestations in critical situations.
  • Assisted in training new pest control technicians, sharing expertise and knowledge of best practices.
  • Implemented pest control programs for seasonal and long-term pest prevention.
  • Managed the inventory of pest control products and equipment, ensuring availability for service calls.
  • Attended regular team meetings and training sessions to stay updated on company policies and industry trends.

Security Patrol Officer

FIRST COAST SECURITY
Sterling, VA
03.2022 - Current
  • As a Patrol officer my responsibilities are the following: secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
  • Prevents losses and damage by reporting irregularities; informing/enforcing violators of policy and procedures, looking out for trespassers
  • Also manage crowd control for emergencies, such as medical/fire/disasters
  • I must complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses
  • Inspect and patrol premises regularly
  • Monitor property's entrance/exits
  • Authorize entrance of people and vehicles
  • Secure all exits, doors and windows
  • Monitor surveillance cameras
  • I must respond to alarms/emergencies/suspicious activities in a timely manner
  • Also provide aid to people in need and keep mental alertness and attention to detail high, no matter the circumstances
  • Provide the customer with an experience that will always be remembered and with the highest level of responsiveness
  • Project an approachable and professional image in personal appearance, manner, and demeanor
  • Maintain a work environment of cleanliness and organization
  • Acknowledge and greet all residents and guests with utmost courtesy and urgency, to assist
  • Serve as information liaison to Manager
  • Follow up with client to assure successful completion
  • Use professional telephone etiquette in handling requests
  • Provide access control services and remain vigilant of non-residents and their purpose for being on property

Screening/Patrol officer

Securitas
Manassas, VA
02.2021 - 03.2022
  • As a screening officer my responsibilities were the following; greet, direct, and inform individuals through the screening process
  • Also provide a thorough yet courteous customer service experience to individuals, entering and exiting the checkpoints
  • Making sure all policies were enforced, and sensitive areas were secured
  • As a responder my responsibilities were the following; Conduct patrols of interior and exterior of the facility, as well as completing patrol checklists
  • Prepare reports on incidents that are being responded to
  • Monitor cameras in the SOC when not on patrol, break, or detail
  • Cover screening post during break of screening officers, as well as other periods of the day

Facilities Office Manager

IST Management Services
Reston, VA
02.2018 - 02.2021
  • Pickup/sort/deliver mail
  • Sign and account for overnight mail deliveries and ensure delivery is made to recipient
  • Manage and train incoming staff, monitor reports, and data entry logs, as well as incident reports and tickets, and service desk tickets
  • Order and maintain supplies for break room and office areas
  • Lead my team in the set-up and breakdowns for client relation/corporate meetings
  • Light IT duties, setup and breakdown of computers
  • Conduct team trainings on customer and client relations, as well as internal building move coordination
  • Respond, coordinate and submit building related issues with property management and or outside contractors
  • Resolve and manage any escalations also service level agreements
  • Monitor and perform monthly maintenance checks on all assigned AED (Automatic External Defibrillator)
  • Preparing source data for computer entry by compiling and sorting information; establishing entry priorities
  • Offering first level troubleshooting support for computer programs and office systems, such as java, Zendesk
  • Maintaining operations by following policies and procedures; reporting needed changes
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain and update the Space & Occupancy List, E-mail List and the Rents Report
  • Data Entry, upkeep of vendor and client account logs

Make Ready Technician

The Liberty Group
Arlington, VA
02.2017 - 02.2018
  • At The Liberty Group I am responsible for going to different sites, or assignments at different properties
  • Once the apartment was turned over to management From being under construction
  • Or was vacated by previous tenants, I was to make sure each apartment met regulation and management standards
  • I was to follow the Make Ready checklist and/or punch list and make sure all items was completed
  • I Also did ground maintenance at different properties
  • Different duties such as professional painting, carpet cleaning, buffing and waxing floors, cleaning, light plumbing, landscaping, etc

Pest Control Service Specialist (Commercial)

Ecolab
Maryland
04.2016 - 02.2017
  • At Ecolab, I performed pest control at many commercial accounts overnight
  • I was to keep a log and keys to all commercial accounts, maintain communication between managers/owners and myself
  • I was to schedule appointments, walk-throughs and services
  • Worked on call during weekends and holidays
  • Also sold products and services to clients

Bedbug Specialist

Terminix
Sterling, VA
12.2014 - 04.2016
  • At Terminix, I performed regular pest control such as regular quarterly services, some customer complaints, special services (ie; roaches, fleas, bedbugs)
  • I also was responsible for running the bedbug service for my branch
  • I was to manage bedbug customer accounts, perform all services, as well as schedule follow up's, and extra services
  • I collected payments on initial services and past due balances, also managed customer warranties for bedbug services

Pest Control Technician

Moxie Pest Control
Chantilly, VA
04.2014 - 12.2014
  • Registered Tech
  • Started as a apprentice tech, then gained my registered tech license
  • As a registered tech I was responsible for managing a route, and treating residential properties
  • I also was to collect any past due balances, and also make sales
  • I was to apply pesticides in a safe manner and according to regulations
  • I was to keep truck neat and clean and to keep all inventory stored properly
  • I was to order any supplies I needed on a daily basis and communicate with the office daily for any customer related issues

Education

Associate's degree - Business,Culinary Arts

Stratford University
Falls Church, VA
08.2008

High school diploma or GED -

Skills

  • Pest Control Services
  • Load & Unload
  • Delivery driver experience
  • Security
  • Adobe Acrobat
  • Surveillance
  • Property Management
  • Phone Etiquette
  • Driving
  • Public relations
  • Supervising Experience
  • Typing
  • Zendesk
  • Salesforce
  • Java
  • Technical support
  • Jira
  • Documentation
  • Route scheduling
  • Schedule management
  • Route optimization
  • Logistics management
  • Dispatch management
  • Driver monitoring
  • Demand estimation
  • Storage system management
  • Route coordination
  • Strategy development
  • Vehicle maintenance
  • Promotional planning
  • Transport scheduling
  • Logistics processes planning
  • Safety standards
  • Continuous improvement projects
  • Teamwork and collaboration
  • Interpersonal skills
  • Logistics systems
  • Change management
  • Equipment maintenance
  • Communication
  • Project management
  • Critical thinking
  • Multitasking
  • Hazardous material handling
  • Loading and unloading
  • Data interpretation
  • Detail-oriented
  • Verbal and written communication
  • Billing systems
  • Relationship building
  • Attention to detail
  • Emergency operating procedures
  • Multitasking Abilities
  • Outstanding customer service
  • Customer service skills
  • Delivers exceptional customer service
  • Customer service and assistance
  • Sales and customer servicei8i
  • Customer service and retention

Certification

  • Commercial Pest Control License, 06/01/2016, 06/01/2019, 06/01/2027
  • Valid Drivers License
  • DCJS (Unarmed), 02/01/21, 02/01/23
  • DCJS unarmed License
  • Adult and Pediatric First Aid/CPR/AED, 03/01/22, 03/01/24

References

References available upon request.

Timeline

Commercial Route Manager (Commercial Certified)

Orkin Pest Control
08.2022 - Current

Security Patrol Officer

FIRST COAST SECURITY
03.2022 - Current

Screening/Patrol officer

Securitas
02.2021 - 03.2022

Facilities Office Manager

IST Management Services
02.2018 - 02.2021

Make Ready Technician

The Liberty Group
02.2017 - 02.2018

Pest Control Service Specialist (Commercial)

Ecolab
04.2016 - 02.2017

Bedbug Specialist

Terminix
12.2014 - 04.2016

Pest Control Technician

Moxie Pest Control
04.2014 - 12.2014

Associate's degree - Business,Culinary Arts

Stratford University

High school diploma or GED -

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Victor LaMar