Summary
Overview
Work History
Skills
Languages
Timeline
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Victor Lara

Killeen,TX

Summary

Dynamic professional with a strong background in team leadership and safety compliance from the US Army. Proven ability to analyze client needs and implement tailored solutions, enhancing customer satisfaction. Skilled in equipment management and routine upkeep, fostering operational success and efficiency in diverse environments.

Overview

6
6
years of professional experience

Work History

Infantryman

US Army
02.2023 - Current
  • Conducted thorough research and analysis to gather critical information for strategic planning.
  • Collaborated effectively with a team to implement operational plans in diverse and challenging environments.
  • Operated and maintained a wide range of specialized tools and equipment to ensure project success.
  • Mentored and trained junior employees on key procedures and best practices.
  • Implemented and enforced safety procedures during training sessions to ensure the well-being of all participants and the preparedness of the team for operations.

Home Advisor

Own Up
05.2022 - 07.2022
  • Guided clients through home financing options, ensuring informed decision-making.
  • Analyzed client needs to provide tailored mortgage solutions and advice.
  • Collaborated with internal teams to streamline onboarding processes for new clients.
  • Educated customers on various loan products, enhancing their understanding of home ownership financing.

Sales Development Associate

Better
10.2021 - 03.2022
  • Assisted loan officers in processing applications, ensuring timely completion and compliance with regulations.
  • Coordinated communication between clients and underwriting teams to streamline loan approval processes.
  • Managed appointment scheduling for client consultations, optimizing time management for loan officers.
  • Trained new staff on software systems and procedural best practices, fostering a collaborative work environment.

Customer Success Manager

SetSchedule
11.2020 - 08.2021
  • Facilitated onboarding processes to enhance customer engagement and satisfaction.
  • Developed training materials for clients, improving product utilization and retention rates.
  • Analyzed customer feedback to refine service delivery and address pain points effectively.
  • Collaborated with cross-functional teams to implement solutions that elevated customer experience.

Bail Bond Agent

Aladdin Bail Bonds
04.2019 - 10.2020
  • Evaluated client applications to determine eligibility for bail approval.
  • Coordinated with legal professionals to ensure compliance with bond regulations.
  • Managed case files, documenting interactions and maintaining accurate records.
  • Monitored payment schedules and followed up on outstanding balances effectively.

Skills

  • Effective team leadership
  • Routine equipment upkeep
  • Equipment management
  • Identifying hazards
  • Safety compliance procedures
  • Implementation of safety standards
  • Vehicle maintenance

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Infantryman

US Army
02.2023 - Current

Home Advisor

Own Up
05.2022 - 07.2022

Sales Development Associate

Better
10.2021 - 03.2022

Customer Success Manager

SetSchedule
11.2020 - 08.2021

Bail Bond Agent

Aladdin Bail Bonds
04.2019 - 10.2020

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Victor Lara