VICTOR L. MROSSO
Overland Park,KS
Summary
Resourceful and innovative Pharmacy Account Executive with a talent for problem-solving, leveraging good judgment and critical thinking skills. Highly motivated and well-organized self-starter, excelling in effective communication and thriving under pressure. Excellent time management, organizational, and prioritization skills for successfully balancing multiple priorities. Building strong working relationships comes naturally, whether leading a team or being a valuable team player. Client and customer-focused approach with experience in driving revenue growth and cultivating lasting client relationships. Strong focus on team collaboration and adaptability for seamlessly navigating changing needs. Expertise in strategic account management, client negotiations, and market analysis, maintaining a reputation for reliability, effective communication skills, and a results-driven mindset.
Overview
13
13
years of professional experience
Work History
Pharmacy Account Executive
CBIZ-MHM
03.2021 - 08.2022
- Develop strategy, business plans and establish growth and retention for national accounts
- Develop and communicate strategies to mitigate RFP process, focus on growth and relationships
- Deliver effective pharmacy presentations, training and updates to internal and external customers
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Pharmacy Account Manager
Lockton Companies
06.2019 - 10.2020
- Support Kansas City pharmacy practice leader as the onsite liaison for internal and external customers
- Support pharmacy practice leader in any ad hoc analytics, benchmarking, and sales related activities
- Conduct contract reviews of PBM contracts, benefit documents and other employee communications
- Lead special contract review project for book of business for improved provisions, pricing and language
- Outside scope: partner with pharmacy analytics to conduct Audits, RFPs, renewals & marketing efforts
- Ongoing education relating to pharmacy, marketplace, specialty medications and industry trends
- Communicate with all vendor partners and our benefits teams about all operational projects
- Operate out of ImageRight, Access and Smartsheet for project tracking and collaboration with teams
- Developed strong relationships with clients through regular communication, understanding their unique needs, and providing tailored solutions.
- Conducted thorough audits of pharmacy accounts to ensure compliance with regulations and industry best practices.
Business Analyst
OptumRx Business Initiatives
11.2018 - 06.2019
- Create file naming taxonomy through research, data analysis and creation of new consistent taxonomy
- Write programming rules for configurable documents, and other projects for marketing department
- Conduct appreciative inquiry from stakeholders for root cause issues to create better solution/products
- Build strong business relationships and communicate analysis and interpretation to stakeholders
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Internal Audit Analyst
OptumRx
03.2018 - 11.2018
- Manage end to end audit, from intake to draft response, maintain audit database and project plans
- Analyze and investigate claim processing data to problem solve and provide accurate information
- Provide explanations and interpretations to audit firms of research findings to maintain client relations
- Conduct root cause analysis and provide associated corrective action plans for quality improvements
Client Services Quality Analyst
OptumRx
10.2016 - 03.2018
- Manage the ongoing contract relationships and service delivery to the client
- Serve as primary SME, point of contact for teammates but act as outward facing resource on accounts
- Implement and audit the systems before and after implementation, and complete service needs projects
- Created and revised procedures, checklists and job aids to reduce errors.
- Analyzed quality and performance data to support operational decision-making.
Claims Business Process Analyst
OptumRx
12.2014 - 10.2016
- Audited external and internal claims per standard operating procedures to determine root cause of errors
- Researched and analyzed claims to determine accuracy of claims based on various sources of truths
- Collaborated with audit team to update various work instructions and operating procedures
- Assisted in teaching, coaching and onboarding new team members
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
Graduate Assistant
Avila University
08.2009 - 08.2011
- Utilized Mobius, library website, and other resources to facilitate the borrowing and lending of interlibrary resources
- Proactively contacted external resources to obtain research material for students, faculty and staff
- Maintained a database of university interlibrary loan material, packaged and shipped to other institutions as needed
- Printed, copied, emailed, scanned or uploaded research material for students, provided alternatives like microfilm
- Library department
Education
M.S.O.D. - Organizational Development
Avila University
08.2011
M.B.A. - Management Information Systems
Avila University
05.2010
M.B.A. - International Business
Rockhurst University
05.2007
B.A. - Economics and Business
Lafayette College
05.2004
Skills
- CEBS GBA 1 – Directing Benefits Programs September 2020
- AHIP PHIAS, HIA, LTCP, PAHM, MHP, HCSA
- ASQ Quality Auditor Certification (ASQ CQA) December 2015
- Project Management Certificate (PMC) October 2015
- Certified POET Delivery Assistant September 2014
- OptumRx Leadership Academy Graduate, December 2013
- Certified Pharmacy Technician (CPhT), October/2013
- Outlook, Word, Excel, Access, PowerPoint, Smartsheet, ImageRight, SharePoint
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Customer relationship management (CRM)
- Interpersonal skills
- Contract negotiation
- Research and analysis
- Account servicing
- Data analysis
- Vendor management
- Progress reporting
- Financial reporting
- Needs assessments
- Strong presentation skills
- Managing client relationships
- Account relations
- Competitor tracking
- Time management
- Attention to detail
- Teamwork and collaboration
- Organizational skills
- Problem-solving
- Excellent communication
- Written communication
- Analytical thinking
- Reliability
- Customer satisfaction
- Team collaboration
- Team leadership
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeGig WorkContract WorkWork Location
HybridRemoteOn-SiteImportant To Me
401k matchStock Options / Equity / Profit SharingPaid time offHealthcare benefitsPersonal development programsCareer advancementWork-life balanceCompany CulturePaid sick leaveTimeline
Pharmacy Account Executive
CBIZ-MHM
03.2021 - 08.2022
Pharmacy Account Manager
Lockton Companies
06.2019 - 10.2020
Business Analyst
OptumRx Business Initiatives
11.2018 - 06.2019
Internal Audit Analyst
OptumRx
03.2018 - 11.2018
Client Services Quality Analyst
OptumRx
10.2016 - 03.2018
Claims Business Process Analyst
OptumRx
12.2014 - 10.2016
Graduate Assistant
Avila University
08.2009 - 08.2011
M.B.A. - Management Information Systems
Avila University
M.B.A. - International Business
Rockhurst University
B.A. - Economics and Business
Lafayette College
M.S.O.D. - Organizational Development
Avila University
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