Victor Lopez
Salt Lake City,UT
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
23
23
years of professional experience
Work History
Claims Adjuster
Progressive Insurance
07.2023 - 10.2023
- Managed high volume of claim files from beginning to end
- Validate damage is consistent with car accident reports.
- Independently make decisions related to liability and coverages.
- Directed claims negotiations within allowable limit 25K and supported successful litigations for advanced issues.
Provider Relations Business Development
Byram Healthcare
05.2015 - 09.2022
- Responsible for establishing and fostering relationships with Endocrinology clinics to promote organic growth with the Diabetes Unit which includes WA, OR & UT.
- Managed Providers while quickly and effectively solving their concerns
- Coordinate with CGM and Pump departments to ensure excellent service is being provided across all fronts
- Educate providers and their staff on referral processes for new and existing patients
- Acted on Project Leads for creating and designing provider portal for HCP offices.
- Analyzing impact of managed care in territory and it's effect on prescribing decisions in order to modify sales and promotion strategies
- Working escalations that have been sent to our corporate.
Credit Repair Specialist
Emmediate Credit Solutions
02.2013 - 05.2015
- Collaborated with legal team to ensure compliance with federal and state regulations in all credit repair activities.
- Coordinated closely with colleagues from other departments to optimize client outcomes through collaborative efforts.
- Demonstrated commitment to continuous professional development by attending industry conferences and participating in relevant training programs regularly.
Team Lead
Discover Financial Services
11.2000 - 02.2013
- Performed all aspects of customer services for student loan processing
- Responsible for overseeing all procedures including: credit, auditing legal documents and management.
- Managed production time, shipping, quality control, fraud, appeals
- Ability to assist customers and sales representatives through positive and direct approach to understand their needs, issues, and priorities regarding student loans
- Built positive and lasting relationships with peers, employees, and external contacts
- Personally responsible for coaching each employee with positive feedback to motivate and ensure top performance.
- Directed and supervised team of 8 engaged in Universities and business development.
Education
High School Diploma -
Olympus High School
Salt Lake City, UT05.1999
Skills
- CRM Systems
- Salesforce
- Microsoft
- Account Management
- Revenue Generation
- National accounts
- Customer Service
Timeline
Claims Adjuster
Progressive Insurance
07.2023 - 10.2023
Provider Relations Business Development
Byram Healthcare
05.2015 - 09.2022
Credit Repair Specialist
Emmediate Credit Solutions
02.2013 - 05.2015
Team Lead
Discover Financial Services
11.2000 - 02.2013
High School Diploma -
Olympus High School
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