Victor Lopez-Cossio
Glendale,CA
Summary
Professional food service worker with strong experience in cafe operations. Skilled in customer service, food preparation, and maintaining clean, organized environments. Highly reliable team player with focus on delivering quality results and adapting to changing needs. Strong communication skills and positive attitude ensure consistent, high-quality service.
Diligent [Desired Position] with background in cafe operations and customer service. Proven ability to manage daily tasks efficiently while ensuring high levels of customer satisfaction. Demonstrated skills in multitasking and maintaining clean, organized work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cafe Worker
Portos Bakery
05.2024 - Current
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Produced food and drink products adhering to company quality and quantity standards.
- Trained new cafe workers in sales, customer service, and safety.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Barback
La Cocina Bar & Grill
08.2022 - 05.2024
- Answered customer questions about food and beverage items and assisted with menu selections.
- Restocked ice, condiments, and snacks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Replaced empty kegs and soda syrups.
- Learned how to make wide variety of mixed drinks.
- Greeted customers and provided friendly, knowledgeable service.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Barista/Cashier
Blue Bottle Coffee Company
10.2021 - 06.2022
- Consistently provided friendly and efficient customer service while efficiently operating cash registers and coffee equipment
- Demonstrated a strong understanding of coffee brewing methods and equipment, resulting in high-quality beverages for customers
- Consistently maintained a clean and organized work environment, ensuring a positive customer experience
- Proven ability to multitask, handle high-stress situations, and work well in a team environment
- Demonstrated ability to handle cash and credit transactions accurately and efficiently
Cafe Customer Service Associate
Nordstrom
11.2020 - 07.2021
- Consistently provided friendly and efficient customer service while efficiently operating cash registers and coffee equipment
- Demonstrated a strong understanding of coffee brewing methods and equipment, resulting in high-quality beverages for customers
- Consistently maintained a clean and organized work environment, ensuring a positive customer experience
- Proven ability to multitask, handle high-stress situations, and work well in a team environment
- Demonstrated ability to handle cash and credit transactions accurately and efficiently
Warehouse Associate
Napa Auto Parts
04.2019 - 10.2019
- Consistently demonstrated a strong understanding of automotive parts providing on-time and accurate delivery to customers
- Proven ability to efficiently pick, pack, and prepare orders for shipment, ensuring timely delivery to customers
- Consistently maintained accurate inventory levels by effectively receiving and stocking products
- Demonstrated the ability to operate various warehouse equipment to efficiently move and store products
- Consistently maintained a clean and organized warehouse environment, ensuring a safe work environment and efficient operations
Education
High School Diploma -
El Camino Real Charter High School
Woodland Hills, CA05-2018
Skills
- Teamwork and Collaboration
- Customer Service
- Cleanliness and hygiene
- Flexible Schedule
- Espresso machine operation
- Food safety knowledge
- Attention to Detail
- Punctual and Reliable
- Safe Food Handling
- Computer Skills
- Time Management
- Hospitality and accommodation
- Equipment management
Certification
- Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers.
- Certified Food Safety HACCP Manager (CFSHM) - American National Standards Institute (ANSI).
- Food Handler Certification - State or Local Health Departments.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Languages
Spanish
Full Professional
Timeline
Cafe Worker
Portos Bakery
05.2024 - Current
Barback
La Cocina Bar & Grill
08.2022 - 05.2024
Barista/Cashier
Blue Bottle Coffee Company
10.2021 - 06.2022
Cafe Customer Service Associate
Nordstrom
11.2020 - 07.2021
Warehouse Associate
Napa Auto Parts
04.2019 - 10.2019
- Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers.
- Certified Food Safety HACCP Manager (CFSHM) - American National Standards Institute (ANSI).
- Food Handler Certification - State or Local Health Departments.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
High School Diploma -
El Camino Real Charter High School
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