Victor Luna
Compton,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining order processes, as demonstrated at Motion Industries. Skilled in computer proficiency and customer service, adept at fostering positive relationships and exceeding performance metrics. Successfully mentored new hires, showcasing strong leadership and communication abilities.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Motion Industries
04.2004 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cable Installation Technician
PPI, Perfect Picture Installation
04.2003 - 03.2004
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Installed data and coaxial cable lines between outside underground or pole lines and residential and commercial buildings.
- Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
- Repaired and updated equipment to conform to company-wide standards.
Barista
Starbucks
11.1996 - 03.2002
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Huntington Park High School
Huntington Park, CA06.1988
Skills
- Customer Service
- Computer Proficiency
- Money handling abilities
- Order Processing
Timeline
Customer Service Representative
Motion Industries
04.2004 - Current
Cable Installation Technician
PPI, Perfect Picture Installation
04.2003 - 03.2004
Barista
Starbucks
11.1996 - 03.2002
High School Diploma -
Huntington Park High School
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