Enthusiastic insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative, excels at interpreting policies and providing optimum service to policyholders.
Overview
9
9
years of professional experience
Work History
Lead Ambassador
Sycuan Casino Resort
El Cajon, California
02.2025 - Current
Assisted guests with inquiries, providing information on amenities and services.
Led team of ambassadors in providing excellent customer service and support to guests.
Trained new ambassadors on customer service protocols and casino policies.
Insurance Claims Specialist
GEICO INSURANCE
San Diego, USA
05.2023 - 08.2024
Evaluated claim documentation to determine coverage eligibility.
Coordinated with medical providers for claim support and verification.
Assisted customers in filing new insurance claims and provided status updates on existing ones.
Fulfillment Center Associate
AMAZON
San Diego, USA
01.2021 - 05.2023
Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Checked product on inbound/outbound to ensure that items and quantities are correct in order to reduce error and damages.
Collaborated with team members to complete timely orders and avoid delays.
Hairstylist
SUPERCUTS
San Diego, USA
04.2017 - 03.2020
Scheduled customer appointments and rearranged individual time slots to meet demand.
Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Performed hair cutting, coloring, and styling using industry-standard techniques.