Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Victor Manuel

Woodbridge,VA

Summary

Experienced managing laborers and helpers with proven success in organizing, directing, and coordinating activities. Expert in developing strategies to maximize efficiency, minimize mistakes and reduce costs. History creating a positive work environment and promoting team collaboration. Revolutionized inventory accuracy through meticulous diligence and advanced computer skills. Known for exceptional teamwork, adaptability, and a cheerful outlook that drives results and enhances operational workflow.

Overview

30
30
years of professional experience

Work History

Warehouse Fulfillment Supervisor

Amazon
Manassas, VA
01.2018 - Current
  • Experienced managing laborers and helpers with proven success in organizing, directing, and coordinating activities
  • Expert in developing strategies to maximize efficiency, minimize mistakes and reduce costs
  • History creating a positive work environment and promoting team collaboration
  • Conducted physical counts of inventory to determine acceptable limits of quantities
  • Optimized storage layout within the facility to maximize space utilization while minimizing damage risk
  • Reviewed work throughout work process and at completion to check for proper performance
  • Inspected equipment for wear and for conformance to specifications
  • Created and implemented detailed organization system for stock area to facilitate accurate and efficient management of inventory control
  • Checked specifications of materials loaded and unloaded against information contained in work orders
  • Maintained safety standards in the workplace, ensuring all employees are professionally trained on safety protocols

Inventory Receiver

Safeway
Alexandria, VA
01.2012 - 01.2018
  • Prepared work orders, bills of lading, and shipping orders to route materials
  • Maintained accurate records of received goods and updated the inventory system accordingly
  • Resolved discrepancies between physical inventories and computer-generated reports in a timely manner
  • Analyzed data related to inventory management such as sales trends, seasonal demand patterns
  • Answered customer questions regarding status or feasibility of job requests
  • Requisitioned and stored shipping materials and supplies to maintain inventory
  • Provided support to other departments as needed including shipping and receiving, order processing and procurement activities
  • Verified packing slips and shipping labels were accurate and complete
  • Implemented best shipping and receiving practices to achieve minimal damage to shipped goods
  • Inspected incoming shipments for accuracy against purchase orders
  • Ensured that all products were inspected for quality control prior to stocking shelves
  • Demonstrated exceptional diligence when verifying documents associated with deliveries
  • Performed filing duties in conjunction with specific customer requests
  • Packed, sealed, and labeled customer orders to prepare for shipping

Frozen Food Manager

Food Lion
Lorton, VA
01.2006 - 01.2012
  • Provided athletic training services to Division I athletes in various sports, including football, basketball, and volleyball
  • Facilitated month-end closing processes, invoicing, and journal entries
  • Organized extraordinary events such as tastings or discounts for customers in order to drive sales growth
  • Developed training programs for staff members on topics such as customer service skills or product knowledge
  • Ensured compliance with all local health codes and regulations regarding storage, display, and sale of frozen foods
  • Collaborated with vendors to obtain favorable terms for purchasing supplies at competitive prices
  • Coordinated with other departments within the store regarding cross-promotional opportunities or shared resources
  • Managed and coordinated daily operations of the frozen food department, including ordering product, stocking shelves, overseeing staff, and ensuring customer satisfaction
  • Addressed and resolved client or customer inquiries to foster superior standards of service
  • Created promotional materials such as flyers, posters, banners to increase visibility of products within the store
  • Identified operational process inefficiencies to recommend necessary improvements
  • Resolved customer complaints promptly and professionally to maintain positive relationships with customers
  • Developed and implemented cost-saving strategies to improve operational efficiency while maintaining ambitious standards of quality
  • Assisted customers with selecting appropriate items based on individual needs or preferences
  • Created weekly schedules based on predicted staffing needs, budgets, and employee requests
  • Participated in weekly management meetings discussing overall store objectives or initiatives related to increasing revenue streams

Dairy/Frozen Food Manager

Harris Teeter
Arlington, VA
01.2002 - 01.2006
  • Recruited qualified personnel by conducting interviews and reference checks prior to hire
  • Collaborated with vendors to obtain favorable terms for purchasing supplies at competitive prices
  • Organized special events such as tastings or discounts for customers in order to drive sales growth
  • Ensured compliance with all local health codes and regulations regarding storage, display, and sale of frozen foods
  • Managed and coordinated daily operations of the frozen food department, including ordering product, stocking shelves, overseeing staff, and ensuring customer satisfaction
  • Identified operational process inefficiencies to recommend necessary improvements
  • Addressed and resolved client or customer inquiries to foster superior standards of service
  • Scheduled regular maintenance for refrigeration equipment to ensure optimal performance and prevent spoilage or loss of product
  • Reviewed financial statements regularly in order to track expenses associated with running the frozen food department
  • Resolved customer complaints promptly and professionally in order to maintain positive relationships with customers
  • Conducted regular meetings with team members to discuss goals, review performance metrics, and address any issues that arise
  • Assisted customers with selecting appropriate items based on individual needs or preferences
  • Participated in weekly management meetings discussing overall store objectives or initiatives related to increasing revenue streams
  • Coordinated with other departments within the store regarding cross-promotional opportunities or shared resources
  • Implemented effective merchandising techniques such as visual displays or shelf placement strategies designed to maximize sales potential of products

Lithographic/CSR Representative

American Institute of Architects
Washington, DC
01.2000 - 01.2003
  • Assisted with training and mentoring new team members
  • Trained new team members on the use of CRM software tools
  • Created detailed documentation for each interaction with customers
  • Collaborated closely with other departments such as Sales and Marketing, as needed
  • Logged details of customer service calls in computer system following correct protocols
  • Analyzed and collected customer information to prepare product or service reports
  • Built sustainable relationships and trust with customer accounts using open and interactive communication
  • Referred unresolved customer grievances to designated departments for further investigation
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls
  • Provided exceptional customer service by responding to inquiries and resolving customer complaints in a timely manner
  • Implemented strategies to improve overall customer experience
  • Updated and maintained database with accurate customer information and timely data entry
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
  • Investigated and researched issues to determine root causes and appropriate resolution methods
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Met daily customer service quotas with a focus on quality
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers

Produce Manager

Giant
Alexandria, VA
01.1995 - 01.2001
  • Coordinated with vendors for timely delivery of produce items at competitive prices
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
  • Administered annual operating and capital budget to facilitate profitability
  • Forecasted produce orders during peak times to meet customer demand
  • Developed and implemented efficient inventory control systems to ensure accurate ordering of produce
  • Implemented strategies for reducing shrinkage due to theft or mishandling of merchandise
  • Ensured proper storage of produce items to maximize freshness and minimize spoilage
  • Provided guidance to team members on how to properly rotate stock according to expiration dates
  • Supervised team members during peak hours ensuring adequate coverage across departments
  • Monitored product quality and freshness, ensuring only the best products are available for sale
  • Facilitated communication between management teams from different stores within the same chain
  • Executed productivity benchmarks across departments to maximize company revenue
  • Controlled department expenses by controlling labor costs and reducing losses due to shrinkage and pilferage
  • Trimmed, culled, and watered produce to maintain freshness and attractiveness
  • Inventoried stock, reordering when inventory dropped to specified levels

Education

Credits towards A.A. - Computer And Information Sciences

Lincoln Technical Institute
Alexandria, VA
01-1995

High School Diploma -

TC Williams High School
Alexandria, VA
06-1994

Skills

  • Excellent communication skills
  • Attention to detail
  • Ability to collaborate effectively
  • Shipping and receiving
  • Product packaging
  • Warehouse operations
  • Correct labeling
  • Order execution
  • Product selection
  • Stock replenishment
  • Performance monitoring
  • Shipment processing
  • Positive attitude
  • Teamwork and collaboration
  • Multitasking
  • Problem-solving
  • Time management
  • Organizational skills
  • Adaptability and flexibility
  • Critical thinking
  • Professionalism

References

FURNISHED UPON REQUEST

Timeline

Warehouse Fulfillment Supervisor

Amazon
01.2018 - Current

Inventory Receiver

Safeway
01.2012 - 01.2018

Frozen Food Manager

Food Lion
01.2006 - 01.2012

Dairy/Frozen Food Manager

Harris Teeter
01.2002 - 01.2006

Lithographic/CSR Representative

American Institute of Architects
01.2000 - 01.2003

Produce Manager

Giant
01.1995 - 01.2001

Credits towards A.A. - Computer And Information Sciences

Lincoln Technical Institute

High School Diploma -

TC Williams High School

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Victor Manuel