VICTOR MARIN
Hollywood
Summary
Experienced Store Director adept at overseeing day-to-day operations, team development, and client experience. Skilled in providing leadership and effective management to drive high-impact, client-focused results. Committed to supporting the development of key strategic programs that enhance store performance and elevate client satisfaction. Results-driven professional with a proven track record of fostering team collaboration, delivering on organizational goals, and managing changing priorities with ease.
Overview
23
23
years of professional experience
Work History
Team Manager
Tiffany & Co
10.2024 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
General Manager
Bottega Veneta
03.2023 - 10.2024
- Created weekly and monthly reports to track store performance and identify potential issues
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Store Manager
Balenciaga
05.2020 - 03.2023
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Team Manager
Louis Vuitton
03.2018 - 04.2020
- Established clear roles and responsibilities for each team member, allowing for better accountability and collaboration
- Monitored team performance and identified areas of improvement, resulting in a 45% increase in team efficiency
- Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
General Store Manager
Michael Kors
11.2016 - 03.2018
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
Store Manager
Coach
05.2014 - 10.2016
- Hiring and recruiting staff as well as direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, or in performing services for customers
- Consult with District Visual Manager and District Manager to determine type of merchandise to be featured during specific times and places for each display
- Manage administrative functions and ensure all records, paperwork, schedules, and payroll remain on track and up to date
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
H&M
09.2005 - 04.2014
- Hired, trained, and evaluated personnel in sales and marketing establishments, promoted and dismissed workers when appropriate
- Inventory stock and reordered when inventory dropped to a specified level; Assigned employees to specific duties
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Guest Relations
Disneyland
05.2002 - 07.2005
- Raised company profile through public relations and media campaigns, resulting in improved brand recognition and reputation
- Established a positive public image through strategic media relations and public speaking engagements
- Resolved guest complaints and answered guest questions regarding policies and procedures
- Elevated guest relations through personalized attention, addressing concerns promptly and professionally to maintain loyalty.
Education
Bachelor Of Science - Long Beach
California State University
Long Beach, CA06.2008
Skills
- Work effectively under pressure
- Collaborative teamwork
- Client relations management
- Skilled in scheduling and planning
- Team professional growth
- Persuasive communication skills
- Employee rota management
Languages
Spanish
Full Professional
English
Full Professional
Portuguese
Professional Working
Timeline
Team Manager
Tiffany & Co
10.2024 - Current
General Manager
Bottega Veneta
03.2023 - 10.2024
Store Manager
Balenciaga
05.2020 - 03.2023
Team Manager
Louis Vuitton
03.2018 - 04.2020
General Store Manager
Michael Kors
11.2016 - 03.2018
Store Manager
Coach
05.2014 - 10.2016
Store Manager
H&M
09.2005 - 04.2014
Guest Relations
Disneyland
05.2002 - 07.2005
Bachelor Of Science - Long Beach
California State University
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