Victor Martinez
Crystal Lake,IL
Summary
While being in school and working at the same time, I have learned excellent time management. I am very attentive to details and always ready to learn new things. I am determined to be the best version of myself and show excellent customer service to create a welcomed environment.
Overview
3
3
years of professional experience
Work History
Meat Wrapper
Costco Wholesale Corp
05.2023 - Current
- Weighed, wrapped and labeled meat products for sale to grocery customers.
- Replenished cases through shifts to maintain consistent sales.
- Assisted customers with selecting types and cuts of meat by answering questions and offering recommendations.
- Kept shelves and display cases organized, products fronted and expired items removed.
- Minimized spoilage by using first-in-first-out stock management processes.
- Helped managers place accurate product orders by offering feedback on customers' current desires and purchasing trends.
- Protected consumers by consistently following food handling and safety guidelines.
- Upheld department presentation standards with regular cleaning.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Wrapped meat produce to maintain quality, freshness and condition.
- Stocked, rotated and priced merchandise to meet store standards.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Managed waste and disposal to comply with environmental regulations and minimize waste.
- Monitored and controlled inventory to manage stock levels and prevent waste.
Host
Fire Bar & Grill
03.2022 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Advised customers about special offerings and menu items to help drive sales.
Expo
Fire Bar & Grill
05.2021 - 05.2023
- Communicated food orders to chefs to execute priorities and special requests.
- Delivered food orders from kitchen to customers' tables.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Served food at proper temperature to meet safety standards.
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Packed food for TOGO orders with care and proper standards
Dishwasher
Fire Bar & Grill
07.2020 - 08.2021
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Washed dishes and assisted in bussing tables.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
Education
Degree - Accounting
McHenry County College
Crystal Lake, IL05.2025
High School Diploma -
Crystal Lake Central High School
Crystal Lake, IL05.2023
Skills
- Equipment Operation
- Concentration
- Customer Service
- Sanitation Procedures
- Waste Reduction
- Safe Food Handling
- Safety Practices
- Time Management
- Hard Worker Under Pressure
- Efficient
- Reliable
- Observant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Meat Wrapper
Costco Wholesale Corp
05.2023 - Current
Host
Fire Bar & Grill
03.2022 - 05.2023
Expo
Fire Bar & Grill
05.2021 - 05.2023
Dishwasher
Fire Bar & Grill
07.2020 - 08.2021
Degree - Accounting
McHenry County College
High School Diploma -
Crystal Lake Central High School
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