Victor Martinez
Valrico,FL
Summary
Polite and professional call center professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
Work History
Call Center Sales Representative
One Touch Direct
05.2024 - Current
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
ASSISTANT MANAGER
Metro T-Mobile
03.2024 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Implemented strategies to increase customer service satisfaction ratings.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Call Center Agent, Inbound Sales
SPECTRUM
06.2021 - 02.2024
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Assisted customers with order placement, ensuring accurate and timely delivery of products or services.
- Built strong rapport with customers, fostering loyalty and repeat business opportunities.
- Promoted a positive work environment within the team through active participation in meetings, sharing ideas openly, and supporting colleagues when needed.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
SALES MANAGER
PAPA JOHNS
02.2019 - 06.2022
- Supplied wide range of customer with key products, Confirmed product display, Maintained positive attitude when dealing with customers and team members
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Manager
Buddy's Home Furniture
10.2017 - 02.2020
- Boosted sales by marketing key Apartment sites, Assisted teammates and mentored new employees, Discussed financing options, pricing and current promotions offers
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
High School Diploma -
HIGH SHOOL ROBERTO CLEMENTE
01.1989
Skills
- Communication Skills
- Customer Empathy
- Navigating multiple technologies
- Leadership
- Collaboration
- Adaptability
- Negotiation and Decision Making
- Call center experience
- Sales
Languages
Spanish
Professional Working
Timeline
Call Center Sales Representative
One Touch Direct
05.2024 - Current
ASSISTANT MANAGER
Metro T-Mobile
03.2024 - Current
Call Center Agent, Inbound Sales
SPECTRUM
06.2021 - 02.2024
SALES MANAGER
PAPA JOHNS
02.2019 - 06.2022
Sales Manager
Buddy's Home Furniture
10.2017 - 02.2020
High School Diploma -
HIGH SHOOL ROBERTO CLEMENTE
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