Summary
Overview
Work History
Skills
Timeline
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Victor Martinez

Joliet,IL

Summary

Dynamic operations manager with a proven track record at FedEx Ground, excelling in team leadership and problem-solving. Successfully enhanced employee retention through a positive work culture and effective training programs leading to promotions for several employees. Skilled in planning and implementation, ensuring compliance with health and safety standards while optimizing operational efficiency.

Overview

20
20
years of professional experience

Work History

Operations Manger

FedEx Ground
07.2010 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Backery Team Leader

Whole Foods Market Inc
11.2007 - 06.2010
  • Managed inventory control, ordering supplies, and minimizing waste to maximize profitability.
  • Streamlined production processes by identifying bottlenecks and reallocating resources for improved efficiency.
  • Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
  • Implemented cost-saving measures in ingredient sourcing, reducing overhead expenses without compromising quality.

Cashier

Town Hall Bowl
09.2005 - 10.2007
  • Greeted customers entering the bowling and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Skills

  • Operations management
  • Team leadership
  • Problem-solving
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • MS office
  • Health and safety compliance
  • Onboarding and orientation

Timeline

Operations Manger

FedEx Ground
07.2010 - Current

Backery Team Leader

Whole Foods Market Inc
11.2007 - 06.2010

Cashier

Town Hall Bowl
09.2005 - 10.2007

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Victor Martinez