Victor Martinez Jr.
Miami,Fl
Summary
Detail-oriented team player with strong organizational and communicative skills. Proven ability to effectively manage and prioritize multiple projects simultaneously, ensuring a high degree of accuracy in all tasks. Adept at coordinating and collaborating with cross-functional teams to achieve project objectives and meet tight deadlines. Committed to delivering exceptional results through meticulous attention to detail and a proactive approach to problem-solving.
Overview
12
12
years of professional experience
Work History
Payment Systems Specialist 1 & 2
Educational Federal Credit Union
07.2022 - Current
- Review and process check hold exceptions for deposits made through ATM while also assisting in reviewing new ATM’s and terminal activities
- Worked along with Loss Prevention when a suspected fraudulent check was deposited at ATM
- Processed the full function of drafts inclearing and ONUS checks
- Processed, reviewed and handled the full operational function of ACH as a backup when needed
- Assisted and handled launch of EASE program on all 3 functions
- Assists with every department, frontline or members request regarding to certain inquiries regarding into accounts.
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and constraints.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Balanced and review the Clearing GL's for the ATM's
- Scanned, Updated and maintained member records in accordance with Policy and standards while also documenting important info into respective files.
- Process and reviewed emails for Dividend Postcode Forfeits
- Developed a pleasant work atmosphere, encouraging great teamwork and engagement among colleagues and peers
Member Contact Center
Educational Federal Credit Union
09.2021 - 07.2022
- Assisted members over the phone regarding to their online banking, transactions, statements and more in their respective accounts
- Trained under the aspect of the Alkami when the new Online Banking systems integrated over on launch
- Assisted in Disputes department when needed.
- Demonstrated professional and polished demeanor with positive, upbeat and friendly personality and supported calling work during times of peak contact volume.
- Developed strong relationships with other department leaders to promote collaboration towards shared company goals.
- Enhanced member satisfaction by efficiently resolving escalated issues and providing exceptional support.
- Maintained up-to-date knowledge of products and services offered to members.
- Created a positive work environment, fostering strong teamwork and engagement among peers.
Retail Customer Associate
FedEx Office
03.2019 - 08.2021
- Consult customers on printing, signs and graphics and shipping product line and
- Provide accurate pricing quotes based on individualized needs and charge accordingly
- Complete custom projects in a timely manner while multi-tasking in store tasks
- Operate printing, binding and laminating equipment for customer documents
- Prep various packages of all sizes to be shipped securely.
Sales Associate/Cashier/Stock and Display
Pet Supermarket
08.2016 - 03.2019
- Recommended animal products based on factors provided by customer
- Received weekly inventory and organized stockroom merchandise
- Operated cash registers and handled credit card transactions
- Followed proper procedures to sell an animal and completed proper paperwork for adoption process
- Rearrange displays on sales floor and maintain a safe, clean retail store.
Auto Mechanic- Assistant
Victor Sr. Automobile Consulting
07.2012 - 12.2017
- Troubleshooted and diagnosed the repair of automotive systems and units (Engine work, suspension, power steering, transmission work, radiators, A/C work etc.)
- Conducted routine service and preventative maintenance (Brakes, tires, belts, Oils/Fluids, basic tune ups, etc.)
- Repaired Cosmetic work (bumpers, trims, lights, rims, doors, windows, etc.)
- Built solid reputation with clientele to enable expansion in business through strong problem-solving skills.
Education
Miami Dade College
Miami Killian Senior High
06.2012
Skills
Training and mentoring
Teamwork and Collaboration
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Team building and Collaboration
Active Listening and Effective Communication
Adaptability and Flexibility
Quality Assurance
Staff Assistance
Summaryofqualifications
8+ years customer service skills, 5+ years of cash handling experience, Fluent in English/Spanish, Works extremely well with others as well as independently, Adaptability, Cross-functional collaboration, Ability to lift 55+ pounds, Proficient in Microsoft Office and Adobe Photoshop, Proficient in Jack Henry products Ex. Image Center and Symitar
Timeline
Payment Systems Specialist 1 & 2
Educational Federal Credit Union
07.2022 - Current
Member Contact Center
Educational Federal Credit Union
09.2021 - 07.2022
Retail Customer Associate
FedEx Office
03.2019 - 08.2021
Sales Associate/Cashier/Stock and Display
Pet Supermarket
08.2016 - 03.2019
Auto Mechanic- Assistant
Victor Sr. Automobile Consulting
07.2012 - 12.2017
Miami Killian Senior High
Miami Dade College
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