Victor Mason
Frederick,MD
Summary
Driven and detail-oriented professional, excelling in customer service and problem-solving. Demonstrated ability to manage high-stress situations and resolve customer complaints, enhancing loyalty and repeat business. Skilled in Microsoft Office Suite and active listening, adept at handling sensitive information and improving service standards. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Burlington Department Store
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Intern
Lansdown Internal Medicine
06.2018 - 07.2018
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
Education
Bachelor of Science - Philosophy,Politics And Economics
University of Maryland - College Park
College Park, MD05.2025
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Quality Control
- Filing
- Research
- Reading Comprehension
- Spreadsheets
- Proofreading
- Report creation
- Report Preparation
- Report Generation
- Service standard compliance
- Office equipment proficiency
- Assertiveness
- Data Entry
Timeline
Customer Service Representative
Burlington Department Store
06.2023 - Current
Administrative Intern
Lansdown Internal Medicine
06.2018 - 07.2018
Bachelor of Science - Philosophy,Politics And Economics
University of Maryland - College Park
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