Victor Matchie

• Designed and delivered enterprise-level virtual learning solutions, reducing production errors by over 75% and improving operational performance.

• Led cross-functional stakeholder meetings to define learning outcomes, provide strategic updates, and proactively identify risks and improvement opportunities.

• Analyzed learning and performance metrics to inform strategy, drive continuous improvement, and support business decision-making.

• Redesigned and modernized existing curricula to align with evolving business needs, regulatory requirements, and enterprise priorities.

• Applied state and federal regulatory guidelines to learning programs to ensure compliance and operational integrity.

• Managed multiple concurrent learning initiatives by prioritizing resources, timelines, and business impact in alignment with organizational goals.

• Validated and audited final signed documents in accordance with state & investor guidelines.
• Handled as many as 100 closing files each month by effectively organizing, multitasking and prioritizing closing work.
• Trained new hires.
• Facilitated collaborative communication with team members, loan officers, escrow officers, and customers to meet deadlines.

• Managed and trained business team members to increase client engagement.
• Created and led business trainings for entire store team of 130 people.
• Scheduled 20 public seminars per week, trained workshop facilitators.
• Encouraged new strategies through motivating, inspiring, and leading others.
• Facilitated quarterly meetings with team members regarding performance and personal goals.