Victor M. Batista
Providence,RI
Summary
To obtain a position that allows me to use my skills to enhance the company.
Professional in aviation ground services, bringing valuable hands-on experience in aircraft handling and turnaround processes. Proven track record of supporting team efforts and ensuring timely and safe operations. Reliable and adaptable, known for effectively managing dynamic operational needs and collaborating with team members.
Experienced with aircraft ground handling and support equipment operation. Utilizes effective communication and coordination to ensure timely and safe aircraft turnaround. Knowledge of safety protocols and procedures essential for ramp operations.
Overview
25
25
years of professional experience
Work History
Ramp Agent
Delta Airlines
Boston, Mass
06.2015 - Current
- Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment
- Services aircraft by operating ground service equipment (ground power unit, tug, aircraft pushback, deicing truck, etc.)
- Works in a ramp environment
- Tags, lifts, loads and unloads customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
- Operates external aircraft equipments
- Assist customers with special needs, e.g. customers who need assistance in boarding
- Guides aircraft to and from aircraft parking locations
- Carry a handheld radio and communicate effectively with proper radio etiquette
- Occasionally assist with loading and unloading mail, small packages and human remains
- Ensure and maintain a safe environment and operation
- Other duties as assigned
- Conducted pre-flight inspections of baggage and cargo for compliance with airline regulations.
- Led initiatives to optimize ramp operations, contributing to increased customer satisfaction scores.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
- Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Security Guard
T.L.R. Security Services
N.Providence, R.I.
04.2007 - 06.2015
- Inspect Building and grounds
- Manage multi-location vigilance
- Controlling parking and business traffic
- Handle various duties including movies and property responses
- Maintain/run paperwork for incident and hazard
Security Guard
Rhode Island Bureau Of Investigation
Providence, R.I.
03.2003 - 12.2012
- Assisted Buildings and grounds to deter arson, theft and vandalism
- Direct visitors to appropriate areas throughout the business location
- Greet patrons, answer question and provide directions
- Maintain constant vigil of immediate working areas to identify unusual activities
- Monitoring all employees/visitors and parcel entering and departing the building
- Maintain visitors logs and issuing a temporary badge
- Record all safety and fire hazard observed on routine patrols and inspection
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and mitigating potential security risks.
- Responded promptly to alarms and emergencies, coordinating with local law enforcement.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Trained new staff on security protocols and emergency response procedures.
- Developed and implemented improved surveillance strategies to enhance site security measures.
- Collaborated with management to assess security needs and recommend preventive actions.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Armed ADT Alarm Response, Security Guard Supervisor
Reliable Security Services
N.Providence, R.I.
04.2001 - 03.2003
- Manage Office Documentations
- Inspecting buildings for conformance with security requirements and safety regulations
- Identify and response to fire, theft vandalism and other act of crime detrimental to life and property
- Train new hires
- Assist manager with special projects
- Identify and investigate unusual activities and unsafe conditions
- ADT Alarm response for different location
- Conducted regular inspections of premises to identify potential security risks and recommend improvements.
- Developed and implemented schedules for security staff to ensure adequate coverage at all times.
- Analyzed incident reports to identify trends and enhance overall security measures across sites.
- Reviewed and updated security policies in alignment with evolving best practices and compliance standards.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Conducted thorough investigations into security breaches or incidents, identifying root causes and implementing corrective actions.
- Improved access control procedures by updating protocols and deploying modern technology solutions for identification verification.
- Established strong working relationships with other departments to enhance collaboration and facilitate a comprehensive approach to security management.
- Increased staff retention rates by providing comprehensive training programs and fostering a supportive work environment.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded daily security occurrences in site assignment log.
- Assessed electronic security systems and reported malfunctions.
- Performed security investigations and reported findings to client management.
- Completed shift handover reports and debriefed next shift upon arrival.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Managed security staff rotation for position coverage on breaks.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
Education
Bachelor - Physics Science & Math
Manuel A. Patin Maceo
Villa Altagracia, Dominican Republic12-1998
Some College (No Degree) - Computer Technician
O&M University
Santo Domingo, Dominican Republic03-1998
Computer Technician
Centu Institute
Santo Domingo, Dominican Republic09-1992
Skills
- English/Spanish and Moderate Computer Knowledge
Languages
Spanish
Timeline
Ramp Agent
Delta Airlines
06.2015 - Current
Security Guard
T.L.R. Security Services
04.2007 - 06.2015
Security Guard
Rhode Island Bureau Of Investigation
03.2003 - 12.2012
Armed ADT Alarm Response, Security Guard Supervisor
Reliable Security Services
04.2001 - 03.2003
Computer Technician
Centu Institute
Bachelor - Physics Science & Math
Manuel A. Patin Maceo
Some College (No Degree) - Computer Technician
O&M University