Motivated individual brings focus on team-work and desire to expand with any team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 2 1/2 years of retail and customer service experience to dynamic new position.
As a Warehouse associate for Cardinal Health I packed and labeled merchandise to prepare for loading and shipment to customers and also used pallet jacks to move items to and from warehouse locations. I picked and prepared numerous daily shipments in controlled atmosphere warehouse environment while packing materials and items in designated crates and boxes and properly sealing and labeling boxes. I applied proper safety measures when operating company equipment to ensure my own safety as well as that of my coworkers. I also assisted coworkers with special projects to learn new tasks while gaining additional responsibilities. While working at Cardinal Health I became certified in the use of both a Multi-level Order Picker and a Reach Truck.
As an Aisles Online Lead for Hy-Vee Inc. I prepared customer orders for picking and delivery. I answered phones in a timely and courteous manner and investigated customer complaints related to shipments and took corrective action where necessary. I also provided information to customers regarding expected deliveries and delays. Monitoring the status of outgoing packages and notifying customers of delays or issues was also part of my duties. As a Lead I supervised a team of 5-10 shipping clerks and online shoppers in daily operations and also trained new employees on store operations and rules, including receiving, storing, packing and shipping items. As an E-Commerce pickup clerk for Hy-Vee Inc. I organized storage areas to maximize movement efficiency and minimize labor. I compared shipment contents with paperwork to support inventory accuracy and records management and ensure customers are completely satisfied with their orders. I also obtained required documentation to move cargo onward and checked customer orders, labeling and documentation prior to shipment to avoid delays. Finally, I promoted improvements in process efficiency and productivity by brainstorming new and better ways to work as a team. As an online personal shopper I picked customer orders ina timely manner and packaged their groceries carefully to keep products in perfect condition. I separated fragile products and kept frozen and perishables cold and fresh. I practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
As a mover for All My Sons Moving, I loaded and unloaded company trucks with tools, equipment and furniture and followed customer instructions about placement of items and special considerations for handling. I communicated with customers regarding moving needs and deadlines and handled customer transactions for services rendered and helped clients fill out appropriate paperwork.
While working for TruGreen, I applied weed and pest control chemicals to protect customer lawns and identified and diagnosed insect, weed and fungus conditions and pest-prone areas. I operated company vehicles and equipment safely and according to good practices while also troubleshooting mechanical issues and completing basic repairs to keep equipment working at peak levels. I increased company business by maintaining strong relationships with customers and expertly solving service issues while conducting yard maintenance tasks according to contract to meet customer satisfaction. I answered customer questions regarding care and general knowledge of landscape and responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.