Victor Mederos
Vista
Summary
Dynamic Sr. Customer Quality Engineer with a proven track record at Entegris Inc., excelling in quality assurance and stakeholder collaboration. Expert in process improvement and change management, driving customer satisfaction and operational efficiency. Adept at engaging with clients to resolve quality concerns, ensuring high standards and enhanced product performance.
Overview
32
32
years of professional experience
Work History
Sr. Customer Quality Engineer
Entegris Inc.
04.2018 - Current
- Ensured product and service quality for Semiconductor OEM customers through effective stakeholder collaboration.
- Implemented and maintained quality assurance processes to meet established standards.
- Engaged with customers to identify needs and resolve quality concerns, enhancing satisfaction.
- Participated in problem-solving activities and change management to address quality issues.
- Conducted internal audits to identify and rectify quality deficiencies.
- Supported documentation efforts for business processes, performance reporting, and improvement projects.
- Collaborated with engineering, manufacturing, and sales teams to improve communication and project execution.
- Developed plans to enhance processes, driving customer satisfaction and operational efficiency.
Equipment Engineering Technician
TowerJazz Semiconductor
Newport Beach
08.2017 - 03.2018
- Executed maintenance and repair for wafer fabrication equipment, including Novellus Concept 1 and 2 tools.
- Troubleshot equipment failures across multiple technology disciplines with expertise.
- Operated independently to maintain optimal operational efficiency.
- Collaborated with diverse teams and individuals at all organizational levels.
Customer Engineer IV
Applied Materials
Lehigh
07.2015 - 08.2017
- Delivered exceptional customer support through on-site installation and repair of complex semiconductor equipment.
- Achieved Level 3 Certification on Applied Materials Endura 2 Physical Vapor Deposition Tool.
- Evaluated and approved operational quality of system equipment prior to deployment.
- Acted as company liaison for administrative and technical matters related to assigned projects.
- Clarified customer needs and directed problem resolution responsibilities to appropriate personnel.
Equipment Technical Specialist
Intel Corporation
Chandler
04.2010 - 05.2015
- Provided sustaining support for Novellus PECVD equipment to ensure optimal operation.
- Achieved safety, quality, output, yield, productivity, and cost objectives through focused efforts.
- Conducted engineering experiments that led to significant equipment performance enhancements.
- Trained maintenance technicians and standardized improvements across four shifts.
- Managed equipment operation and defect reduction to maximize production capacity.
- Executed Level 1 OPS and performed preventive maintenance to maintain capacity.
- Collaborated closely with maintenance technicians to fulfill factory commitments.
- Reviewed and revised hardware maintenance specifications and updated benchmarks.
Equipment Engineering Technician
Skyworks Solutions
Newbury Park
04.2008 - 03.2010
- Executed maintenance and repair for wafer fabrication equipment, including Novellus Concept 1 Dielectric and Plasma Therm RIE.
- Troubleshot equipment failures across diverse technologies to ensure optimal performance.
- Operated independently with minimal supervision while maintaining high standards of work.
- Collaborated effectively with individuals and teams at various organizational levels.
Sr. Product Support Engineer
Novellus Systems Inc
Chandler
03.2007 - 03.2008
- Provided technical support to Field Service Engineers and customers for diagnosing, troubleshooting, and repairing Novellus iALD and PVD products.
- Communicated hardware process changes and procedural updates to field teams.
- Reported design, reliability, and maintenance issues to engineering groups for resolution.
- Responded to failures of standard procedures by employing innovative solutions for malfunctioning equipment.
- Handled diverse problems using professional concepts, policies, and procedures effectively.
- Facilitated collaboration among engineering teams to close ongoing issues efficiently.
Field Service Engineer IV
Novellus Systems Inc
Chandler
10.2004 - 03.2007
- Delivered customer support through on-site installation, servicing, and repair of complex semiconductor equipment.
- Achieved Level 3 Certification on Novellus Concept 3 VECTOR PECVD tool.
- Approved operational quality of system equipment before deployment.
- Acted as liaison between customer and company for administrative and technical project matters.
- Clarified customer needs, directing problem resolution to appropriate sales or engineering teams.
Sr. Product Support Engineer, Intel Key Account Group
Novellus Systems Inc
San Jose
01.2002 - 10.2004
- Provided technical support to Field Service Engineers and customers in diagnosing and repairing Novellus PVD Inova xT product line.
- Communicated hardware process changes directly to customers and field service engineers.
- Developed comprehensive technical documentation for Intel’s tool selection committee.
- Led project to create detailed facility documents and participated in design review meetings with Intel.
- Trained local field teams on hardware and processes to meet Intel’s Level Three requirements.
Sr. Product Support Engineer
Novellus Systems Inc
San Jose
07.1999 - 01.2002
- Provided technical support to Field Service Engineers and customers for diagnosing and repairing Novellus MOCVD TiN and PVD products.
- Communicated hardware process changes to field personnel to ensure adherence.
- Reported design, reliability, and maintenance issues to engineering groups for resolution.
- Addressed failures in standard procedures by creatively troubleshooting malfunctioning equipment.
- Applied professional concepts and policies to solve diverse operational problems effectively.
- Collaborated with engineering teams to facilitate closure on reported issues.
- Utilized practical approaches to resolve complex technical challenges in equipment operations.
Engineering Technician Level III
Novellus Systems Inc
San Jose
03.1996 - 07.1999
- Managed all maintenance activities for MOCVD TiN equipment, including gas and liquid delivery systems.
- Supported maintenance for customer demos, marathons, and business unit continuous improvement projects.
- Assisted process engineering in troubleshooting film property issues such as uniformity and deposition rates.
- Executed advanced troubleshooting of gas and liquid delivery, along with electro-mechanical problems in CVD Metals Group.
- Resolved critical field issues, enhancing customer satisfaction.
- Trained Field Service and Process Engineers on MOCVD TiN functionality.
Final Test Technician/International Installation Engineer
Varian Thin Film Systems
Palo Alto
04.1993 - 03.1996
- Finalized assembly and testing of Varian M2000 and M2i Cluster Sputtering systems.
- Performed maintenance, repairs, and calibration on testing equipment.
- Applied knowledge in high vacuum systems and leak checking procedures.
- Ensured adherence to metallization standards for aluminum, titanium nitride, and reflow processes.
- Verified wafer analysis metrics including reflectivity, thickness, and resistivity using Tencor/Promatrix equipment.
- Demonstrated expertise in micro-contamination mitigation techniques.
- Trained and assisted new employees in operational procedures.
Education
Associate of Applied Science - Electronics Technology
Devry Institute of Technology
Phoenix, AZ01.1993
Skills
- Quality assurance and internal auditing
- Customer engagement and stakeholder collaboration
- Change management strategies
- Process improvement techniques
Timeline
Sr. Customer Quality Engineer
Entegris Inc.
04.2018 - Current
Equipment Engineering Technician
TowerJazz Semiconductor
08.2017 - 03.2018
Customer Engineer IV
Applied Materials
07.2015 - 08.2017
Equipment Technical Specialist
Intel Corporation
04.2010 - 05.2015
Equipment Engineering Technician
Skyworks Solutions
04.2008 - 03.2010
Sr. Product Support Engineer
Novellus Systems Inc
03.2007 - 03.2008
Field Service Engineer IV
Novellus Systems Inc
10.2004 - 03.2007
Sr. Product Support Engineer, Intel Key Account Group
Novellus Systems Inc
01.2002 - 10.2004
Sr. Product Support Engineer
Novellus Systems Inc
07.1999 - 01.2002
Engineering Technician Level III
Novellus Systems Inc
03.1996 - 07.1999
Final Test Technician/International Installation Engineer
Varian Thin Film Systems
04.1993 - 03.1996
Associate of Applied Science - Electronics Technology
Devry Institute of Technology
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