Victor Mendez
Marianna
Summary
Dynamic and results-oriented professional with 10+ years of leadership experience in training, operations, and quality assurance. Skilled in designing and managing QA frameworks that improve compliance, reduce risk, and enhance customer experience. Proven ability to align QA processes with business objectives, manage large cross-functional teams, and deliver measurable performance improvements. Seeking to leverage expertise as a QA Manager to strengthen quality systems and drive operational excellence.
Overview
23
23
years of professional experience
Work History
Training Manager
Everise
03.2022 - Current
- Developed and managed QA-aligned training curriculum to improve compliance accuracy across licensed programs.
- Partnered with operations and QA leaders to ensure audit readiness and adherence to client standards.
- Implemented scorecard systems that tied QA outcomes to trainer performance, raising certification rates by 15%.
- Conducted root-cause analysis on escalations, leading to new quality controls that reduced error rates by 20%.
Int. Director
HMD investments Group LLC
05.2018 - 02.2022
- Oversaw multi-region QA reporting and CRM compliance across South America, Middle East, and Canada.
- Designed evaluation protocols to monitor policy adherence, improving client satisfaction scores.
- Conducted operational reviews to ensure sales and service standards met audit expectations.
Director of Operations & QA
Winston Towers Assoc.
01.2016 - 04.2018
- Directed QA audits for $1M+ renovation project, ensuring regulatory compliance with city/state requirements.
- Implemented standardized inspection and reporting systems to maintain compliance during recertification.
- Coordinated training programs for staff to reinforce QA and compliance awareness.
Director of Operations
The Balmoral Assoc.
08.2014 - 09.2016
- Oversaw QA audits of property operations and vendor contracts, ensuring compliance with board directives.
- Developed performance dashboards tracking quality of service delivery and resident satisfaction.
Operations Director
ABM Industries
10.2002 - 09.2014
- Spearheaded QA initiatives across operations and HR, including compliance audits and risk assessments.
- Created emergency response QA protocols, ensuring 100% compliance with safety standards.
- Trained and coached managers on audit preparation, reducing non-compliance findings by 25%.
Education
MBA -
UNIVERSITY OF PHOENIX
10.2014
Bachelor of Science - undefined
UNIVERSITY OF PHOENIX
01.2013
Skills
- Continuous improvement implementation
- Training and mentoring
- Process improvement strategies
- Documentation and reporting
- Regression testing management
- Budgeting and cost control
- Quality assurance expertise
Languages
English
Spanish
Portuguese
Timeline
Training Manager
Everise
03.2022 - Current
Int. Director
HMD investments Group LLC
05.2018 - 02.2022
Director of Operations & QA
Winston Towers Assoc.
01.2016 - 04.2018
Director of Operations
The Balmoral Assoc.
08.2014 - 09.2016
Operations Director
ABM Industries
10.2002 - 09.2014
Bachelor of Science - undefined
UNIVERSITY OF PHOENIX
MBA -
UNIVERSITY OF PHOENIX
Similar Profiles
Kiera LeeKiera Lee
Member Care Management, CSR at EveriseMember Care Management, CSR at Everise
Qyana GurleyQyana Gurley
Remote Customer Service Representative at EveriseRemote Customer Service Representative at Everise
Chelsey McConnellChelsey McConnell
Team Leader at EveriseTeam Leader at Everise
Alec BasfordAlec Basford
Cavern Tour Guide at Cape LeisureCavern Tour Guide at Cape Leisure
Hannah AllenHannah Allen
Head of Housekeeping Services at Realife CampHead of Housekeeping Services at Realife Camp