Victor Mikalunas
CHICOPEE,MA
Summary
Dynamic HVAC Product Manager at Plimpton & Hills Corp. with a proven track record in product strategy and KPI tracking. Successfully enhanced product adoption through targeted go-to-market strategies, while fostering collaboration across teams. Knowledge in pricing strategies and customer training along with in field HVAC experience, driving significant improvements in product performance and contractor satisfaction.
Overview
39
39
years of professional experience
1
1
Certification
Work History
HVAC Product Manager
Plimpton & Hills Corp.
Meriden, CT
05.2012 - Current
- Partnered with various departments to outline product vision and roadmap.
- Work with managers and associates to help identify customer needs and preferences.
- Analyzed key performance indicators to drive product enhancements and ensure alignment with business goals.
- Created comprehensive documentation detailing new features and products for internal and external teams.
- Analyzed metrics to measure product performance.
- Collaborated with sales, marketing, and support teams to launch products.
- Maintained positive vendor relations to build strong partnerships.
- Negotiated with vendors for cost-effective solutions, improving product margins without compromising quality.
- Boosted product adoption with targeted go-to-market strategies, closely working with marketing teams.
- Field HVAC technical calls daily offering solutions to jobsite problems maintaining customer retention.
- Field intercompany calls daily for product solutions to insure a trouble free sale to our contractors.
- Job site visits for technical solutions after contractor frustration with problematic equipment insuring a satisfied contractor.
- Work with outside sales manager, VP of Sales and President to work out an acceptable margin/price balance.
HVAC Prostock Store Manager
Plimpton & Hills Corp.
Springfield, MA
05.2006 - 06.2012
- Collaborated with marketing teams to execute promotional campaigns that increased foot traffic.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Service Manager
Richard's Fuel Corp
Easthampton, MA
03.2002 - 2006
- Led service team to enhance customer satisfaction and streamline service delivery processes.
- Developed and implemented training programs for staff to improve operational efficiency and service quality.
- Conducted regular performance reviews, providing constructive feedback to drive employee development and engagement.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Technician
Richard Fuel Corp.
Easthampton, MA
10.1998 - 03.2002
- Diagnosed and repaired mechanical issues in various equipment to ensure optimal performance.
- Conducted routine maintenance to extend equipment lifespan and reduce downtime.
- Collaborated with team members to streamline service processes and improve response times.
- Trained junior technicians on troubleshooting methods and safety protocols to enhance team efficiency.
Service Technician
Whiting Energy Corp.
Northampton, MA
04.1996 - 10.1998
- Implemented preventive maintenance schedules, reducing emergency repair incidents by increasing reliability of service delivery.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician
Cernak Fuel Corp.
Easthampton, MA
09.1986 - 02.1996
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Education
High School Diploma -
Easthampton High School
Skills
- KPI tracking
- Project planning
- Product strategy
- Product lifecycle management
- Teamwork and collaboration
- Data-driven decision making
- Product vision and strategy
- Product development
- Prioritization and execution
- Product vision definition
- Troubleshooting and QA
- Pricing strategy
- Technical support
- Customer training
- Product positioning
- Staff management
- Pricing strategies
Accomplishments
20 years in-field experience in gas, oil, air conditioning/heat pump installations and service.
19+ years in the wholesale arena starting from counter sales, to HVAC product manager offering all line technical support and product development through trainings, guides and descriptive build out of products and parts in our ERP system.
Continously training on HVAC products to better serve the contractors to grow sales/margin through exceptional product support.
Certification
EPA 608 Universal certified
Massachusetts Oil Burner Technician Certificate
Multiple certifications through numerous manufacturer's trainings
Timeline
HVAC Product Manager
Plimpton & Hills Corp.
05.2012 - Current
HVAC Prostock Store Manager
Plimpton & Hills Corp.
05.2006 - 06.2012
Service Manager
Richard's Fuel Corp
03.2002 - 2006
Service Technician
Richard Fuel Corp.
10.1998 - 03.2002
Service Technician
Whiting Energy Corp.
04.1996 - 10.1998
Service Technician
Cernak Fuel Corp.
09.1986 - 02.1996
High School Diploma -
Easthampton High School