Victor Morales
Summary
Proven skills in pulling, inspecting and packaging items for shipment to domestic and international destinations. Successful at operating equipment, maintaining safety and promoting good relations with clients. Detail-oriented and driven Shipping professional offering exceptional leadership, planning and training abilities. Manages documentation, updates computer records and processes payments. Positive and motivational with proactive and resourceful approach to challenges.
Overview
4
4
years of professional experience
Work History
Shipping and Receiving Lead
QUALITY PRECISION CLEANING
10.2021 - Current
- Pulled, verified, and packaged items for shipment.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
Rideshare Driver
Uber And Lyft
11.2019 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Responded to passenger concerns and complaints politely and professionally.
- Adhered to all safety regulations and traffic laws while driving.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Monitored traffic patterns and adjusted routes to minimize travel time.
Customer Service Manager
AMAZON FRESH
05.2021 - 03.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
Education
High School Diploma -
Azusa High School
Azusa, CA2014
Skills
- General Ledger
- Regulations Compliance
- Route Navigation Software
- Conveyor Systems
- Team Leadership
- Shipment Preparation
- Package Shipment
- Handheld Scanners
- Staff Leadership
Languages
Spanish
Native or Bilingual
Timeline
Shipping and Receiving Lead
QUALITY PRECISION CLEANING
10.2021 - Current
Customer Service Manager
AMAZON FRESH
05.2021 - 03.2023
Rideshare Driver
Uber And Lyft
11.2019 - Current
High School Diploma -
Azusa High School
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