Victor Myint
Technical Solutions Analyst
Daly City,CA
Summary
Dynamic Technical Solutions Analyst committed to proactively optimizing systems for scalability and streamlined workflows. Works with an emphasis on interdepartmental collaboration and relationship building. Performs timely review of reported potential bugs and escalate to software development teams. Develop processes to work within product limitations while meeting business needs. Perform QA on enhancements alongside routine troubleshooting to facilitate system transitions and minimize time to deployment. Simplifies complex topics and processes to make technical interactions less intimidating for business stakeholders.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Technical Solutions Analyst
Synchrony Financial, Care Credit
Burlingame, CA
05.2021 - Current
- Enhanced project management skills by defining and presenting system solutions and requirements for business needs and technical problems.
- Assist current product managers in identifying requirements.
- Analyze existing systems and develop enhancements to address business needs.
- Communicate and explain business requirements to team members to understand and implement functional demands.
- Offer input for complex documents to support client-ready final versions, namely coding and organizing our financial product offerings.
- Apply knowledge of Allegro product components in conjunction with query tools to resolve business challenges.
- Collaborate closely with upper management to drive strategy through development and implementation of new processes and products.
- Manage incidents reported by end-users to propose system changes and identify permanent solutions through collaboration with Allegro IT/Dev team using JIRA ticket system.
- Perform internal system acceptance and quality assurance to deliver well-tested enhancements and meet business requirements.
- Coordinate with software developers to create custom applications to achieve client goals.
- Lead daily triage meetings to allow smooth escalation and prompt solutions.
Account Success Supervisor/Training Representative
Allegro Credit/SYF
Burlingame, CA
08.2019 - 05.2021
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided primary customer support to internal and external customers.
- Managed Tier 2 and 3 support tickets and ensured issues were assigned appropriate urgency levels.
- Generated SOP's for troubleshooting to streamline evaluate technical problems and find appropriate stakeholders.
- Contributed to internal and external training materials to streamline complex processes and promote understanding of our products to new hires and new merchants.
- Oversaw development of the account success team's capabilities by facilitating onboarding and continued training and exposure to new developments.
- Worked closely with other departments ensuring clear paths to escalation and solutions.
Merchant Support Underwriter/Enrollment Services Specialist
Allegro Credit
Burlingame, CA
06.2018 - 08.2019
- First in call queue maintaining high call volume and averaging under 2 minute call time on solution calls allowing for fast and friendly service to our merchants.
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process for large ticket loan applications
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Worked in a supportive role to sales team by managing screening of prospective merchants looking to offer financing through Allegro Credit.
- Reviewed statistic enrollment data and prepared reports in salesforce on merchant performance.
Merchant Support Representative
Allegro Credit
Burlingame, CA
06.2017 - 06.2018
- Coached merchant partners through day-to-day work and complex problems. Including but not limited to funding questions, marketing materials and general questions about out financial products.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Listened attentively to client feedback and worked with product development team to introduce enhancements.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Education
Associate of Science - Electrical Engineering
College of San Mateo
08.2013 - 08.2015
Skills
Stakeholder relationship management
Problem identification
Technical expertise
Quality assurance
Agile frameworks
Scrum methodology
Product development
Timeline
Technical Solutions Analyst
Synchrony Financial, Care Credit
05.2021 - Current
Account Success Supervisor/Training Representative
Allegro Credit/SYF
08.2019 - 05.2021
Merchant Support Underwriter/Enrollment Services Specialist
Allegro Credit
06.2018 - 08.2019
Merchant Support Representative
Allegro Credit
06.2017 - 06.2018
Associate of Science - Electrical Engineering
College of San Mateo
08.2013 - 08.2015