Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Victor Naula Pacheco

Roselle,NJ

Summary

Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Service-oriented, focused on delivering exceptional customer experiences to drive consistent revenue growth. Meeting expected business and customer demands.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Garden State Diner
Newark, NJ
02.2023 - Current
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Assistant General Manager

Applebee's Grill + Bar
Pineville, NC
11.2022 - 02.2023
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Performed administrative tasks such as filing paperwork, preparing documents.

Assistant General Manager

The Habit Burger Grill
Indian Land, SC
11.2021 - 11.2022
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed team schedules, delegations, and performance evaluations to optimize productivity.
  • Monitored inventory levels and ordered supplies to maintain optimal stock.
  • Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
  • Ensured that customer service standards were met or exceeded at all times.

Education

Bachelor of Science - Business Administration And Management

Universidad Espiritu Santo
Guayaquil
11-2014

Master of Science - Economics

Universidad La Rioja
La Rioja

Skills

  • Operations Management
  • Food Service Background
  • Supply Chain Management
  • P&L Management
  • Schedule Management
  • Supervision and training
  • Staff Management
  • Labor Cost Controls
  • Budget Administration
  • Multi-unit Operation Management

Certification

  • ServSafe Certification
  • Food Handler Certification

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Professional

Timeline

Restaurant Manager

Garden State Diner
02.2023 - Current

Assistant General Manager

Applebee's Grill + Bar
11.2022 - 02.2023

Assistant General Manager

The Habit Burger Grill
11.2021 - 11.2022

Bachelor of Science - Business Administration And Management

Universidad Espiritu Santo

Master of Science - Economics

Universidad La Rioja

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Victor Naula Pacheco