Victor Navarrete

• Uphold Forbes 5 star service from monthly training, meeting standards, & consistently meeting these standards
• Explained menu items and suggested appropriate options for food allergy concerns, while painting a picture to guide the guests experience
• Cultivated warm relationships with regular customers, since rancho valencia has club members where locals & members accumulate a majority of the guests
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business

• Travel with traveling team and principal to provide any needs and services principal may require, follow through with projects/assignments ranging from housekeeping, dining services, exterior projects, professional chauffeur, etc
• Serve as the primary point of contact to ensure a pleasant and seamless experience for the family and their guests through dining services, set ups for events, catering, etc
• Follow through in projects and delegations assigned by principal and supervisors throughout the day
• Maintain and update the family's essential protocol list at various properties, as provided by the Property Manager during down time when no projects are assigned at the time
• Support staff and chefs by stocking and maintaining inventory throughout each property, as well as keeping up with cleaning checklists ensuring properties are maintained

Serve as the primary point of contact to ensure a pleasant and seamless experience for the family and their guests
Manage the scheduling and supervision of housekeeping staff to ensure the needs of the family and guests are met
Maintain and update the family's essential list at Carpinteria properties, as provided by the Ranch Manager.
Support staff and chefs by stocking and maintaining pantries and fridges at the ranch and beach properties, regularly checking expiration dates.

• Providing 5 star Forbes trained customer service, with a keen ability to anticipate guests needs and preferences, ensuring a personalized and memorable experience
• Proficient in creating classic and contemporary cocktails, utilizing fresh and high quality ingredients to deliver exceptional taste and presentation
• Demonstrate a deep understanding of mixology techniques, flavor profiles, and drink presentation, enhancing the hotels reputation for exceptional service

• Professionally greet and seat guests, ensuring a welcoming atmosphere, as well as provide knowledgeable menu recommendations and promptly address inquiries.
• Accurately record guest orders, accommodating dietary preferences and allergies.
• Ensure superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems through communication with management and co-workers

• Prepare ingredients for the line during service hours according to the outlets menu/recipe
• Cook & prepare top quality menu items within a timely manner, overlooking plates to ensure proper presentation and temperature of food
• Stay on top of preparation according to occupancy of next couples of days in ensuring proper stock of culinary items/ingredients

• Position consists of assisting the management team in all aspects of shift management such as ensuring everything is prepared, such as having enough ingredients and equipment is prepared, such as having enough ingredients and equipment is prepared, to face a rush in the restaurant
• Insure that team members work at a pace to maintain the restaurants established speed of service guidelines, ensuring that food is packaged properly and verbage is according to company standards
• Assisting fellow crew members if they are struggling in their position or if needed to switch them out into a adequate position to ensure flow of service