Victor Nunez Aguila
Miami
Summary
Motivated professional eager to contribute skills and academic knowledge to a dynamic organization. Committed to delivering exceptional results and collaborating with diverse teams.
Overview
3
3
years of professional experience
Work History
Clerk of Courts
Miami Dade
06.2024 - Current
- Responsible for all clerical work
- Assisting the public with detailed Traffic/Parking and Driver’s
- License related issues.
- Conduct extensive research on a case-by-case basis.
- Generate and Issue Certified Court documents
- Perform general case and driver’s license updates.
- Reinstate Driver’s License privileges, according to the guidelines and procedures.
- Process payments in the form of cash, credit cards, cashier’s
checks, and money orders. - Assist in creating, filing, and processing Motions, Affidavits,
- Compliances, and Requests for Trial.
- Provide customers with detailed court dates, times, locations, zoom court ID, and the assigned Judiciary contact information.
- Complete a daily total balance of the daily money collected.
- Screen customers in the Information Window and provide general information
- Answer customer phone calls and assist with their pending cases, driver’s license matters, and parking violations
- Answering phone calls and routing callers to the correct department
- Process telephone payments for customers
- Confirm customers appointments
- Pre-Screen all daily customers
- Responsible for manually process multiple queues
- Assist attorney, bondsmen, law enforcement agencies, and other county personnel
- Communicate directly to the DHSMV
- Open, sort, and file incoming mail
- Process mailed payment and create court related
mailers/communications for customers - Update the court system and maintaining an accurate record
keeping - Making photocopies of any/all-important internal information for daily operational use
- Making photocopies of any/all-important information to provide to customers
- Maintaining, sorting and filing documents in specific/accurate locations
- Assess the customer overflow and make discretionary decisions to better assist and formulate a better and more efficient workflow
- Typing and updating operational changes and procedures and providing to the supervisor to distribute to staff.
- Responsible for the daily queues clerk schedule
- Responsible for making emergency changes to the daily queue clerk schedule
- Responsible for creating a clerk break/lunch schedule and proving the daily schedule to all staff members
- Responsible for providing statistical data to the supervisor on a monthly basis for production and monthly reports
- Type and create documents for daily operational use
- Responsible for the general public email for the Traffic Division
Warehouse Assistant
Sercargo Express
07.2023 - 06.2024
- Extensive clerical duties.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Improved inventory tracking precision by regularly checking and keeping database records up-to-date.
Pier Agent
Royal Caribbean Cruise Line
12.2022 - 12.2023
- Extensive clerical duties.
- Assisted guests with check-in procedures, ticketing, and boarding processes.
- Provide information about schedules, routes, fares, and other relevant details.
- Process ticket sales and reservations accurately and efficiently.
Crew Member
Wendy's
08.2021 - 08.2023
- Extensive clerical duties.
- Responsible for providing excellent customer service to our guests
- Ensure that customers receive their orders promptly
- Perform any of the duties necessary for preparing food, processing orders for customers, and keeping the location operating smoothly.
Education
Bachelor of Arts - Business Administration
Miami Dade College
05.2027
High School Diploma -
Miami Coral Park Senior High School
06.2023
Skills
- Attention to Detail
- Data Inputting
- Cash Handling
- Proficient in Google & Microsoft Programs
- Knowledge in Court related
programs (SPIRIT, CCIS, TIS, iNOVAH) - Analytical/Statistical
Researching - Customer Service/Clerical
Specialist - Leadership
- Adaptability and Flexibility
- Communication
- Bilingual (English & Spanish)
- Teamwork and Collaboration
- Problem Solving
- Fast Learner
- Hospitality
Timeline
Clerk of Courts
Miami Dade
06.2024 - Current
Warehouse Assistant
Sercargo Express
07.2023 - 06.2024
Pier Agent
Royal Caribbean Cruise Line
12.2022 - 12.2023
Crew Member
Wendy's
08.2021 - 08.2023
Bachelor of Arts - Business Administration
Miami Dade College
High School Diploma -
Miami Coral Park Senior High School