Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Victor Nyirenda

San Antonio,TX

Summary

  • Dynamic Gaming Service Representative with a proven track record at YMCA of Greater San Antonio, excelling in customer service and issue resolution. Skilled in event planning and adept at fostering guest loyalty through personalized interactions. Strong computer skills enhance operational efficiency, ensuring a positive experience for all patrons.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Gaming Service Representative

Ymca Of Greater San Antonio
05.2023 - Current
  • Delivered exceptional customer service to enhance guest experiences and ensure satisfaction.
  • Resolved gaming-related inquiries efficiently, maintaining a positive atmosphere for all players.
  • Assisted in training new staff on operational procedures and gaming regulations.
  • Monitored gaming activity to ensure compliance with policies and maintain a safe environment.
  • Coordinated events and promotions, driving engagement and increasing participation levels among guests.
  • Analyzed player behavior patterns to recommend enhancements in game offerings and services.
  • Fostered strong relationships with guests, promoting loyalty and repeat visits through personalized interactions.
  • Analyzed customer feedback and addressed concerns proactively, demonstrating commitment to continuous improvement in service quality.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced system performance by implementing desktop support solutions and resolving technical issues.
  • Provided basic end-user troubleshooting and desktop support.

Checker/Cashier

H-E-B
08.2021 - 12.2021
  • Verified accuracy of product quantities and pricing during checkout process.
  • Assisted customers with inquiries and ensured a positive shopping experience.
  • Conducted regular inventory checks to maintain stock levels and availability.
  • Collaborated with team members to improve workflow efficiency at checkout stations.
  • Utilized point-of-sale systems to process transactions accurately and efficiently.
  • Adapted quickly to changing demands and peak shopping periods, ensuring smooth operations.
  • Handled customer complaints with professionalism, restoring satisfaction.

Education

Bachelor of Science - Computer Science (Concentration in Cyber Security)

The University of Texas At San Antonio
San Antonio, TX
12-2026

High School Diploma -

John Paul Stevens Highschool
San Antonio, TX
06-2021

Skills

  • Excellent multitasking
  • Customer service expertise (Worked with all ages)
  • Microsoft Office 365 Experience
  • Strong Computer Literacy
  • Verbal and written communication
  • Guest accommodations
  • Complaint handling
  • Issue resolution
  • Situational Adaptability
  • Event planning
  • Calm and professional under pressure
  • Great Problem-solving

Interests

  • IT and Cybersecurity
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Video Games
  • PC Building and Internal Computer Components
  • Music and Performing Arts
  • Content Creation

Timeline

Gaming Service Representative

Ymca Of Greater San Antonio
05.2023 - Current

Checker/Cashier

H-E-B
08.2021 - 12.2021

Bachelor of Science - Computer Science (Concentration in Cyber Security)

The University of Texas At San Antonio

High School Diploma -

John Paul Stevens Highschool

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