Victor Ojeda
Customer Relations Specialist
Humble,Texas
Summary
A top-performing professional with over 31 plus years of experience in both customer service and in the technology side of the oil, gas, energy and petroleum industry and now in the Aviation Industry. Strategic-relationship/partnership-building skills, listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. A team player who shares knowledge and ideas with colleagues. Ability to communicate with the customer, giving them what the customer want within a timely manner.
Overview
23
23
years of professional experience
Work History
Customer Service Professional
United Airlines
01.2020 - Current
- Providing excellent customer service and support
- Extensive experience within customer service environment with proficiency in problem-solving and working in fast-paced environments
- Dynamic and energetic professional with abilities to make people feel that they are cared about and listened to
- Adept at remaining professional always, assisting customers in making their flights and boarding flights within orderly manners
- Experienced Airline Customer Service Agent who can handle difficult customers and is very familiar with industry standard computer software
- Well-versed in all federal regulations and restrictions
- Works hard to stay updated on any changes in airline policy.
United Healthcare Underwriter CSR
ALORICA
01.2019 - 01.2019
- Work closely with UHC underwriters, provide them with updated data on the client’s current health conditions
- Generate analytic reports for United Healthcare for each client by performing phone interviews
- Accurately record data in UHC’s COMPAS system, hoping to help the client get a prompt response from the underwriters
- Promptly respond to telephone and written inquiries regarding client’s requests and questions on their supplemental health applications
- Continually exceed all quantitative production goals while maintaining a superior audit rating
- Meet all production deadlines, while producing impeccable results that identify potential risk and possibly a negative impact to/for United Healthcare
- Ensure all documentation received is in compliance with federal and company policy, as well as HIPAA (Health Insurance Portability and Accountability Act).
Customer Support Representative
TGS
01.2001 - 01.2017
- Work closely with account managers (sales team), provide them with updated reports on new data the company currently has to offer, yearly spending reports
- Generate spending and analytic reports for major companies ensuring their spending activities meet contractual agreements
- Successfully perform tasks that require helping resolve any problems, concerns for both national and International clientele
- Perform high volume proven quality control procedures
- Perform quality control duties that contribute in the increase of productivity by using the largest online digital well log repository in the world for the petroleum and/or energy industry
- Interpretation and utilization of specified industry information
- Deliver accurate and timely orders of digital well log data in standard LAS format or other preferred formats
- Manage special projects for major energy or petroleum companies around the world
- Provide executive level analytic reports as needed to different business units within the company
- Generate queries that successfully balance service with costs to ensure profitability
- Promote customer satisfaction for steady repeat business.
Skills
- MS Access, MS Word, Excel, MS Power Point
- Customer Relations Management
- MS Outlook
- Numerous US oil and gas agency websites
- Longbow Application
- Has-Mat Training
- Customer Service Professional
- Time Management
- Software adaptable
- Some basic accounting
- Quality Control
- Safety Protocols
- Account Management
- Payroll
- Team Leadership
- Success Oriented
- Determined
- Self-motivated
- Well-Organized
- Business Development
- Customer Service
- Multi-tasking
- Interpersonal Skills
- Client Relations
- Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Professional
United Airlines
01.2020 - Current
United Healthcare Underwriter CSR
ALORICA
01.2019 - 01.2019
Customer Support Representative
TGS
01.2001 - 01.2017
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