VICTOR ONDERI
Security Supervisor Or Guard
DOHA,NY
Summary
Dynamic professional with a proven track record in security and customer service, notably with United Security and Hilton Salwa Beach Resort. Excelled in developing security protocols and enhancing customer satisfaction, achieving a significant increase in repeat customers. Skilled in Microsoft Office and adept at communication, I bring a blend of technical proficiency and interpersonal effectiveness to any team.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Security Officer
United Nation- Subcontract of United Security
Doha Qatar
03.2024 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security supervisor
Hilton salwa beach resort sub contract of united security services
Doha
11.2020 - 02.2024
- Investigated and responded to security incidents, ensuring minimal disruption to operations and minimal data loss
- Developed and implemented security policies and procedures that improved security posture and reduced vulnerabilities by X%
- Developed a security awareness program that improved employee security knowledge and reduced security incidents by X%
- Implemented an access control system that improved employee access management and reduced unauthorized access attempts by X%
- Developed a risk assessment program that identified and addressed potential security risks before they became issues
- Monitored and analyzed network traffic for suspicious activity and identified potential threats
- Developed and implemented security protocols for data transfer and storage that ensured data confidentiality and integrity
- Created and maintained a secure system environment by installing, configuring, and upgrading security software
- Implemented and enforced physical security measures that improved building security
- Developed and maintained security documentation, including policies, procedures, and reports.
Security agent
Primary health care co-operation (PHCC) - Sub contract of united security services.
Doha
09.2019 - 10.2020
- Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting the buildings, equipment, and access points; permitting entry
- Obtained help by sounding alarms
- Prevented losses and damage by reporting irregularities, informing violators of policy and procedures
- Patrolled the grounds of the facility, checking on patients and ensuring they are safe
- Reported any unusual activity to the appropriate authorities
- Maintained order in the hospital by enforcing rules, regulations, and procedures regarding conduct on hospital premises
- Reported any suspicious activity or safety hazards to appropriate staff members
- Maintained security logs of all activity on the premises including visitors and employee entries and exits
- Reported any unusual activity to security staff or police
- Monitored security cameras for signs of theft or violence, and called for backup if necessary.
Customer service
Garden hills Hotel
Nairobi
01.2018 - 03.2019
- Implemented a customer feedback system that proactively resolves customer issues before they become complaints
- Trained and coached new customer service representatives on best practices and customer service standards
- Resolved customer complaints with empathy and understanding, resulting in a X% customer satisfaction rate
- Improved customer satisfaction ratings by X% by providing timely, personalized responses to customer inquiries
- Developed and implemented a customer loyalty program that resulted in a X% increase in repeat customers
- Analyzed customer feedback surveys to identify trends and improve customer experience
- Developed and maintained relationships with key customers, resulting in a X% increase in sales.
Education
ACCA - undefined
STann's college
Nairobi 01.2016 - 05.2016
Advanced certificate in computer application - undefined
Kenyoro secondary school
Nairobi 01.2011 - 05.2015
Skills
Microsoft PowerPoint
Microsoft Office
Communication Skills
Computer Skills
First Aid & CPR
Customer servise
Time management
Personal Information
- Place of Birth: Gucha - Kenya
- Date of Birth: 12/04/1997
- Nationality: Kenyan
References
References available upon request
Timeline
Security Officer
United Nation- Subcontract of United Security
03.2024 - Current
Security supervisor
Hilton salwa beach resort sub contract of united security services
11.2020 - 02.2024
Security agent
Primary health care co-operation (PHCC) - Sub contract of united security services.
09.2019 - 10.2020
Customer service
Garden hills Hotel
01.2018 - 03.2019
ACCA - undefined
STann's college
01.2016 - 05.2016
Advanced certificate in computer application - undefined
Kenyoro secondary school
01.2011 - 05.2015