Victor Ordonez

I am a forward thinking and versatile leader with extensive results in the food service industry. I excel in roles demanding critical thinking, exceptional problem-solving, and effective communication. My experience as a Director in a multi-million dollar business has allowed me to learn leadership through influence, talent strategy, scalable customer experience, upholding standards of accountability, creating and implementing systems, and managing complex operations with emotional intelligence and a commitment to excellence amongst much more.

As I pivot towards leadership opportunities beyond the food service sector, I am eager to leverage my transferable skills and contribute to the success of [XXXXXXXXX]. My goal is to lead with integrity, inspire teams to achieve collective goals, and implement systems that ensure sustainable success in a rapidly evolving business landscape.

• Fostered a culture of excellence and implemented systems which lead to a 3% YTD Overall Satisfaction increase in 2023.
• Led a team to achieve an Overall Satisfaction score 3% higher than the Top 20% average in 2023.
• Achieved 8 consecutive Elite Food Safety scores from EcoSure.
• Contributed to a 2 year average score of 98/100 during quarterly third party food quality audits.
• Increased Customer Experience in multiple aspects through implementation of systems
• Contributed to a 14.5% net profit in 2023.
• Successfully interviewed with the Chick-fil-A Talent Selection Team to win a bid of relocation to a new restaurant with twice the volume of sales.
• Contributed to lowering the business' Incremental Profit Opportunity to be in the lowest 10% chain wide, and lowest 7.5% by store concept type.
• Implemented multiple systems to increase productivity

ServSafe

Exercising Leadership: Foundational Principles

Seyfarth at Work: Managing Within The Law