VICTOR OSWALD BOAFO
Forney
Summary
Central station Operator adept at providing detailed and correct information to inquiring customers.
Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
25
25
years of professional experience
Work History
Central Station Operator
Sunrider
Midlothian, TX
02.2017 - Current
- Assisted colleagues with achieving task requirements, aiding team productivity and pertormance.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Operated switchboard and routed incoming calls to appropriate Department
Courier
FEDERAL EXPRESS CORP. (FEDEX)
Elmsford, New York
11.2013 - 01.2017
- Drove and operated company vehicle in providing courteous and efficient delivery and pick-up of packages.
- Checked shipments for conformance to FedEx features of service and provided related customer service functions.
- Stocked delivery vans with customers’ shipments and took manual stock to reconcile with shipping information/entries in the systems.
- Loaded products weighing over 20lbs+ onto shipping truck and performed other duties as assigned.
Janitorial Associate
EXTENDED STAY HOTEL
White Plains, New York
09.2010 - 10.2013
- Cleaned and maintained designated rooms/suites, including restrooms, break rooms, and common areas, along with backrooms per established cleaning procedures and safety guidelines.
- Performed routine cleaning tasks such as dusting, sweeping, mopping, and vacuuming.
- Emptied trash receptacles and replaced liners and restocked supplies in restrooms.
- Operated cleaning equipment such as scrubbers, and vacuums.
Security Officer
Escort Security Services
Accra, Ghana
11.2000 - 08.2010
- Monitored access points to ensure safety and security of premises.
- Developed incident reports detailing events for future reference and analysis.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Education
GED -
No School
07.2024
High School Diploma - undefined
Aggrey Memorial High School
Accra, GhanaPharmacy Technician Certification - undefined
Bronx Community College
Bronx, NY05.2007
Skills
- Security protocols
- Escalation management
- Video surveillance
- Policy compliance
Timeline
Central Station Operator
Sunrider
02.2017 - Current
Courier
FEDERAL EXPRESS CORP. (FEDEX)
11.2013 - 01.2017
Janitorial Associate
EXTENDED STAY HOTEL
09.2010 - 10.2013
Security Officer
Escort Security Services
11.2000 - 08.2010
High School Diploma - undefined
Aggrey Memorial High School
Pharmacy Technician Certification - undefined
Bronx Community College
GED -
No School