Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victor Padilla

Dundee,FL

Summary

Accomplished Manager with a proven track record at Wendys Restaurant, enhancing customer satisfaction and increasing sales revenue through strategic planning and effective staff training. Expert in inventory oversight and policy enforcement, with a strong focus on staff development and goal achievement. Demonstrates exceptional customer service focus and delegation capabilities, ensuring operational excellence and team productivity.

Overview

7
7
years of professional experience

Work History

Manager on Duty

Wendys Restaurant
09.2018 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.

Assistant Manager

IHOP
06.2017 - 09.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Inter American University of Puerto Rico Aguadilla
Ponce PR

Skills

  • Customer service focus
  • Delegation capabilities
  • Sales and Marketing
  • Staff Training and Development
  • Scheduling proficiency
  • Policy Enforcement
  • Budgeting expertise
  • Staff Management
  • Goal-Oriented
  • Training and mentoring
  • Strategic Planning
  • Inventory Oversight

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Manager on Duty

Wendys Restaurant
09.2018 - Current

Assistant Manager

IHOP
06.2017 - 09.2018

Inter American University of Puerto Rico Aguadilla

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Victor Padilla