Victor Padilla
Chicago ,IL
Summary
Dynamic warehouse professional with proven expertise at Target, excelling in order fulfillment and quality control. Recognized for enhancing operational efficiency through effective inventory management and exceptional communication skills. Committed to maintaining safety standards while leading teams to achieve performance goals, ensuring timely and accurate shipping and receiving processes.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Target
10.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- RTI trained
- Con-air / Non con trained
- Case puts trained
- Safety is 1 number priority such as safe school and learning new ways of work flow and techniques
Lead Customer Service Representative
FedEx Office
04.2022 - 10.2024
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Maintained up-to-date knowledge of industry trends and best practices, providing valuable insights to clients on emerging technologies.
- Conducted comprehensive system assessments to identify areas of improvement in existing IT infrastructure, recommending strategic upgrades when necessary.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Used basic computer skills to key customer names, addresses, statistical information, or other data.
- Expedited document processing by utilizing advanced computer skills like word processing, spreadsheets creation and data manipulation tools.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Helped struggling and novice students with basic computer skills such as keyboarding and file management.
- Enhanced student computer skills by developing interactive and engaging lesson plans.
- Collaborated with colleagues to develop cross-curricular projects that reinforced computer skills while also teaching core subject matter.
- Provided after-school tutoring sessions for students needing extra help or seeking advanced computer skills instruction.
- Used advanced computer skills to navigate inventory systems quickly while assisting customers effectively.
- Optimized printer settings to maximize output speed while maintaining print quality.
- Trained new team members on proper use of digital printing equipment, fostering a collaborative work environment.
- Performed regular software updates on digital printers to maintain optimal functionality and security measures.
- Ensure customers track packages and parcels in and out of countrys
- Microsoft word user and adobe
- Project coordinator with hotel needs and signs
- Customer service sales person and representative
Warehouse Worker / Seasonal
Amazon
12.2021 - 03.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Dock Supervisor
Safe Air Dowco / Nailor Industries
08.2017 - 12.2021
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Reviewed associate performance to identify training needs.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
- Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
Education
Some College - Culinary
Kennedy King College
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Clear communication
- Sorting and labeling
- Material handling
- Warehouse operations
- Warehouse organization
- Shipping and receiving
- Receiving and processing shipments
- Order fulfillment
- Inventory management
- Data entry
- Assembly and production
- Forklift operations
- Inventory tracking
- Quality control
- Warehouse equipment maintenance
- Warehouse logistics
- Microsoft word user and
- Lamination
- Shipping boxes and labels
- Bill of labeling for freight trucks and trailers for order pick up
- Poster maker
- ID manufacturing
- Data log entry and computer skills
- Leadership skills
- Data entry and recordkeeping
- Data entry error correction
- Data entry knowledge
- Alpha-numeric data entry
- Efficient data entry techniques
- Data entry supervision
- Computer literacy and data entry
Additional Information
Leader customer service associate from FedEx office
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Warehouse Worker
Target
10.2024 - Current
Lead Customer Service Representative
FedEx Office
04.2022 - 10.2024
Warehouse Worker / Seasonal
Amazon
12.2021 - 03.2022
Dock Supervisor
Safe Air Dowco / Nailor Industries
08.2017 - 12.2021
Some College - Culinary
Kennedy King College
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