Summary
Overview
Skills
Accomplishments
Work History
Education
Certification
Timeline
Generic

Victor Parks

Kernersville,North Carolina

Summary

Experienced customer service professional with over 10 years of experience. Known for being a good communicator and problem-solver, I am a reliable candidate ready to take on challenges and use my problem-solving and task prioritization skills to help the team succeed. I excel in fast-paced environments and have keen attention to important details, maintaining organized, clean, and safe work areas. Results-focused Supervisor offering a successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability, and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

18
18
years of professional experience
2
2
Certification

Skills

  • Communication
  • Result-Oriented
  • Customer Support
  • Technical Support
  • Creative Problem-Solving
  • Help Desk
  • Workflow Adaptability
  • Hubspot Email Efficient
  • Team Building

Accomplishments

  • Supervisor of the Month - March 2009, November 2011
  • February 2021 Member Service Accolade
  • September 2023 Employee of the Month

Work History

Front End Assistant

Costco
05.2013 - Current
  • Greeted customers and assessed their needs
  • Recommended merchandise based on customer budget and preferences
  • Overcame objections through product demonstrations
  • Addressed and resolved customer concerns and complaints
  • Collaborated with team members to ensure efficient and accurate completion of tasks
  • Provided exceptional customer service by addressing and resolving customer concerns and complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Warehouse Technician

Life Storage
04.2022 - 10.2022
  • Performed material handling processes to improve delivery accuracy and productivity
  • Inspected products for freight damage and verified cartons, items, and packing slip accuracy
  • Was able to utilize warehouse management system to determine catalog number, size, and color of merchandise picked from bins or shelves
  • Created spreadsheets, invoices, and estimates with company SAP software to keep paperwork current and complete
  • Accomplished inventory control by collecting stock location orders and printing requests.

Majors Supervisor

Costco
12.2005 - 04.2012
  • Supervised and managed a team of employees in the sales department
  • Achieved the recognition of Supervisor of the Month
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Implementing strategies to improve department efficiency and productivity
  • Increased sales in the department by an average of 3% every year of being in my supervisor position
  • My highest was 6%
  • I along with my team provided exceptional customer service to ensure customer satisfaction and loyalty.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Business Administration -

Newtown High School
Queens, NY

Certification

Google Cybersecurity Certificated

CVS Health Customer Service Certificated

Timeline

Warehouse Technician

Life Storage
04.2022 - 10.2022

Front End Assistant

Costco
05.2013 - Current

Majors Supervisor

Costco
12.2005 - 04.2012

Business Administration -

Newtown High School

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Victor Parks