Victor Pena
Fresno,CA
Summary
Attentive Optical Manager with 20 years of experience overseeing team in optometry offices and eyewear stores. Veteran at adjusting and repairing eyewear, explaining optical terminology and managing employees. Strong knowledge of eyewear brands, pricing and insurance coverage types with focus on maximizing sales.
Overview
24
24
years of professional experience
Work History
Optical Manager/Laboratory Manager
Dr. Saul Mendelshon
10.2012 - 08.2023
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Recorded measurements, adjusted eye wear and made changes based on customer feedback.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Explained prescriptions, optical terminology and products to customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed senior-level personnel working in marketing and sales capacities.
Optical Laboratory Manager
Stanton Optical
01.2009 - 11.2011
- Collaborated with store manager to plan staff schedules and determine hiring needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Optical Laboratory Manager
Eyeglass World
02.2000 - 01.2009
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Recorded measurements, adjusted eye wear and made changes based on customer feedback.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Explained prescriptions, optical terminology and products to customers.
- Collaborated with store manager to plan staff schedules and determine hiring needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Sanger High School
Skills
- Eyeglass Prescriptions
- Managing Operations and Efficiency
- Leadership Development
- Frames Adjustment
- Customer Relationship Management
- Glasses Fitting
- Sales Strategies
- Customer Inquiries
- Client Needs Assessment
- Educate Clients
Languages
Spanish
Native or Bilingual
Timeline
Optical Manager/Laboratory Manager
Dr. Saul Mendelshon
10.2012 - 08.2023
Optical Laboratory Manager
Stanton Optical
01.2009 - 11.2011
Optical Laboratory Manager
Eyeglass World
02.2000 - 01.2009
Sanger High School
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