Summary
Overview
Work History
Education
Skills
Certification
Languages
KEY ACHIEVEMENTS
Affiliations
Timeline
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VICTOR PEREDA

Lewisville,TX

Summary

Results-driven Operations Support Engineer with 15+ years of experience in high-stakes incident management, process automation, and cross-functional collaboration. Proven track record of optimizing IT infrastructure, reducing operational costs, and mentoring high-performing teams. Adept at leveraging monitoring tools like Grafana, Splunk, Jira, and Moogsoft to ensure seamless OTT streaming performance and efficient ticketing management. Recognized for leadership, problem-solving, and technical expertise in fast-paced environments

Overview

21
21
years of professional experience
1
1
Certification

Work History

Principal, Operations Support Engineer

AT&T | DIRECTV
Irving, Texas
07.2007 - Current
  • Led several high-profile incident resolutions, ensuring minimal downtime and swift root cause analysis in a 24/7 environment.
  • Managed the OV First Touch Resolution team, leading onboarding, mentoring, and development of team members on new technologies and operational requirements.
  • Developed and automated OS patching processes for U-Verse and DIRECTV, resulting in $75K annual savings in man-hours.
  • Executed the 2017 WannaCry cyber attack mitigation, securing over 10,000 IPTV servers, and over 12,000 DIRECTV servers.
  • Designed and implemented cost-saving measures, including a $30K budget reduction during a video wall relocation project.
  • Optimized monitoring and ticketing workflows through tools such as Grafana, Splunk, Moogsoft, ServiceNow, and Jira, enhancing fault detection and response times.
  • Created training materials and SOPs, delivering multiple knowledge-sharing sessions, and cross-team technical training.

IT Supervisor - Billing Production Support

Cingular Wireless, AT&T
Richardson, TX
05.2004 - 06.2007
  • Led and coached a team of billing analysts, ensuring high productivity and performance standards.
  • Managed billing cycles and revenue reports, ensuring accuracy and compliance with company policies.
  • Streamlined billing operations, proactively identifying and resolving issues, and reducing processing delays.
  • Conducted hiring and training of new employees, leading to two team members' promotions into management.
  • Implemented process improvements that enhanced efficiency and reduced billing errors.

Education

Some College (No Degree) - Science And Systems Engineering

Universidad De San Carlos De Guatemala
Guatemala City, Guatemala

High School Diploma -

Parkway North Senior High
Creve Coeur, MO

Skills

  • Leadership and Team Mentoring
  • Incident Management and Technical Troubleshooting
  • Process Optimization and Tools Automation
  • IT Operations and Infrastructure Support
  • Monitoring and ticketing tools
  • OTT Streaming Technologies
  • Operational budgeting

Certification

  • Six Sigma Yellow Belt
  • Microsoft Certified IT Professional (MCITP-SA)
  • Microsoft Certified Solutions Associate (MCSA)
  • IT MaP Certified Professional | Technical Writing - Bronze Certification
    (Cingular)
  • Intro to Oracle 9i SQL PL/SQL

Languages

Spanish
Native/ Bilingual
English
Full Professional

KEY ACHIEVEMENTS

  • Spearheaded an OS Patching Automation initiative, saving $75K per year in man-hours.
  • Mitigated the 2017 WannaCry cyber attack, securing 22,000+ servers across IPTV & DIRECTV.
  • Led a video wall relocation project, achieving a $30K cost reduction using existing resources.
  • Trained and mentored multiple team members, contributing to cross-functional knowledge sharing.
  • Optimized ticketing & monitoring workflows, improving fault detection and system performance

Affiliations

  • Volunteer or contribute to various non-profit organizations (St Judes, Momentous Institute)

Timeline

Principal, Operations Support Engineer

AT&T | DIRECTV
07.2007 - Current

IT Supervisor - Billing Production Support

Cingular Wireless, AT&T
05.2004 - 06.2007

Some College (No Degree) - Science And Systems Engineering

Universidad De San Carlos De Guatemala

High School Diploma -

Parkway North Senior High

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VICTOR PEREDA