VICTOR PEREZ

• Organized transportation of goods by land to meet customer requirements.
• Organized the transportation of over dimension freight to meet customer requirements.
• Scheduled pick-ups and deliveries according to customer needs while optimizing transit times.
• Consulted customs brokers to arrange passage of goods through customs.
• Created reports on shipment status for customers and management review.
• Monitored the arrival of shipments and ensured documents were in compliance with customs regulations.
• Communicated with offices by telephone and email to facilitate smooth shipments.
• Built and strengthened relationships with trucking companies to optimize daily operations.
• Developed and maintained relationships with suppliers, carriers, and customers to ensure efficient freight forwarding services.

• Managed system support functions to set priorities and service levels expectations.
• Processed and entered all customer orders into database and provided proactive customer service for all accounts.
• Collaborated with new and established brokers or customers to negotiate optimal pricing and scheduling.
• Completed timely shipments, load, and placed in its accurate locations.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve customers demand.
• Tracked orders and notified customers of status or potential delays.
• Reported customer feedback to management, including any signs of customer dissatisfaction.
• Negotiated rates with carriers to reduce costs while maintaining service quality standards.

• A liaison between logistics, carriers, and broker freights.
• Resolved by coordinating deliveries and shipments, operation daily reports.
• Resolve all emergencies, weather delays, and carriers' schedule changes.
• Monitor shipments and operators to guarantee on-time delivery.
• High communication with operators via phone or Qualcomm system.
• Scheduling for day-to-day load planning of 60 operators.
• Software programs include: McCloud, Skybitz, PCmiler, Dat Solutions, Qualcomm systems, Omitrac, and Microsoft Office.
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• Acted as a liaison between logistics, carriers, and broker freights.
• Resolved by coordinating rush orders and order changes.
• Communicated all emergencies, delays due to weather, and carrier schedule changes to customers and supervisors.
• Forwarded client-related quality and service issues to the appropriate manager for resolution.
• Monitored shipments to guarantee on-time delivery.
• Produced bills of lading, and updated shipment status information.
• Oversaw scheduling for the day-to-day load planning activities of 38 transportation employees going to the Mideast and Northeast of the U.S.
• Software programs include McCloud, Skybitz, PC Miler, DAT Solutions, and Truckers Edge online.

• Arrived all freight loads going northbound to the US, main focus Arlington, TX and Kansas City, KS.
• Monitored shipments to guarantee on-time delivery.
• Coordinated rush orders and order changes along with load planning and pre-assigning.
• Software included: Excel, PowerPoints, Microsoft Word, and McCloud load master program.

Business Manager 13+ years.

Negotiated contracts with outside providers to minimize costs to the company and customers.

Responsibilities included book keeping accounts, payroll, and inventory.

Lead a crew of 15 employees.

Solely in charge of resolving all problems for customers and providers.

Exhibited strategic leadership and foresight in support of long-range sales growth.

Built partnerships with local organizations to increase company offerings and improve.

services.