Victor Perez
Gilbert,AZ
Summary
Results-oriented professional driven to exceed expectations in all areas. Talent for taking on new challenges and inspiring team members to go above and beyond.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Core Civic
01.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Barber
The Shop By Leftys
05.2020 - 01.2024
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls and scheduled appointments for clients.
- Styled hair according to customer preferences.
- Managed business customer service, responding to requests and concerns promptly.
Assistant Manager
AT&T
04.2019 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Dispute and Fraud Analyst
Citibank
09.2018 - 04.2019
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Sales Representative
Verizon Wireless
06.2017 - 08.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Sahuaro High School
Tucson, AZSkills
- -Leadership experience
- -Great empathy and communication skills
- -Time management
- -Adaptability
- -Integrity
Timeline
Correctional Officer
Core Civic
01.2024 - Current
Barber
The Shop By Leftys
05.2020 - 01.2024
Assistant Manager
AT&T
04.2019 - 04.2020
Dispute and Fraud Analyst
Citibank
09.2018 - 04.2019
Sales Representative
Verizon Wireless
06.2017 - 08.2018
Sahuaro High School
Similar Profiles
ROBERT NUTTALLROBERT NUTTALL
Senior Correctional Officer at Core CivicSenior Correctional Officer at Core Civic
HAYDEN BINGHAMHAYDEN BINGHAM
Detention Officer at Core CivicDetention Officer at Core Civic
Victoria BiggsVictoria Biggs
Registered Nurse at Core CivicRegistered Nurse at Core Civic