Victor Pico
Yonkers,NY
Summary
Looking to use strong organizational and communicational skills along with the ability to work well with people. I am eager to pursue a position that will give me the opportunity to grow professionally and willingly within the facility.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Interior Decorator (Part Time)
Victor’s Custom Interiors LLC
Manhattan, NY
02.2023 - Current
- Assisted with the formation of fabrics to the desired measurements
- Prepared insulation and fabric on required walls
- Reduced client stress levels by handling complex logistics such as coordinating deliveries, installations, and other necessary arrangements.
- Enhanced client relationships through consistent follow-ups, ensuring satisfaction and fostering loyalty.
Phone Banker/Data Entry/Support (Temp)
SEIU United Healthcare Workers East
Manhattan, NY
09.2023 - 12.2023
- Analyzed caller requirements, delivered essential information, and explained relevant policies effectively.
- Assisted with 1199 healthcare insurance members to ensure they are provided with what the insurance entails.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Data Neural Network Assistant (Project)
Manhattan College
01.2020 - 06.2020
- Created neural network system that involved multilayer perceptrons with sigmoidal neurons
- Used to solve prediction/pattern recognition/classification problems analyzing input using weights resulting from learning process
- Used programming languages such as C++ and MATLAB to meet our results.
Education
Bachelor of Arts - Computer Science
Manhattan College
Bronx, NY 08.2016 - 07.2020
Skills
Installation coordination
Customer Support
Testing and Maintenance
C
Python
Technical Support
HTML/CSS
MS Office
Order fulfillment
Timeline
Phone Banker/Data Entry/Support (Temp)
SEIU United Healthcare Workers East
09.2023 - 12.2023
Assistant Interior Decorator (Part Time)
Victor’s Custom Interiors LLC
02.2023 - Current
Data Neural Network Assistant (Project)
Manhattan College
01.2020 - 06.2020
Bachelor of Arts - Computer Science
Manhattan College
08.2016 - 07.2020