Summary
Overview
Work History
Education
Skills
Timeline
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Victor pompey

TROY

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

9
9
years of professional experience

Work History

Unemployment Claims Specialist

Accenture
08.2021 - Current
  • Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
  • Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
  • Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
  • Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.
  • Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.
  • Handled escalated claimant issues professionally, working towards satisfactory resolutions without compromising company policies or procedures.
  • Conducted regular audits of processed claims to identify errors or inconsistencies that may require corrective action or further investigation.

Life Insurance Agent

Mutual Of Omaha
03.2018 - 03.2021
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.

Customer Service Representative

Walmart
05.2016 - 02.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Warner Robins Highschool

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Flexibility
  • Active listening
  • Effective communication

Timeline

Unemployment Claims Specialist

Accenture
08.2021 - Current

Life Insurance Agent

Mutual Of Omaha
03.2018 - 03.2021

Customer Service Representative

Walmart
05.2016 - 02.2018

Warner Robins Highschool

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Victor pompey