Summary
Overview
Work History
Education
Skills
Timeline
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Victor Quito

Chicago,IL

Summary

Driven and self-motivated individual accustomed to working in a fast-paced environment and providing solutions for unexpected issues. Experienced in communicating and building rapport with customers both English and Spanish speaking. Possessive of well-developed time management and ability to work with a team, or independently, efficiently.

Overview

15
15
years of professional experience

Work History

Lead Ramp Agent

Southwest Airlines
05.2016 - Current
  • Ensure ground operations run smoothly and safely by supporting various roles “Below the Wing,” including marshalling planes on the ground, loading/unloading commodities on and off aircraft, and transporting baggage, cargo, and other flight essentials in the outdoor elements.
  • Lifted and moved items weighing or more and repetitivley lifted weights of 40 to 50 pounds on raised surfaces
  • Connected electrical power unit and hoses to aircraft.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Liaised with other departments such as customs agents or security officials when necessary to maintain proper documentation requirements.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.
  • Implemented process improvements that reduced lead time for baggage delivery to passengers upon arrival at their destination.
  • Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.

Technician Supervisor

Non-Stop Locksmith
05.2013 - 05.2016
  • Made sure every employee was equipped with the tools and materials needed in order to successfully complete their assigned jobs.
  • Counted inventory and made sure each truck was equipped with enough material so that the employee could successfully complete their jobs.
  • Researched and ordered parts for the company
  • Completed general locksmith jobs assigned to me by dispatch
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Mentored junior technicians in maintenance, repair, and reporting duties.
  • Worked with diverse types of weather and ground conditions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Server

Francesca's Belleza
02.2009 - 07.2013
  • Memorized food and beverage menu
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Cleaned tables: picked up silverware and other items off of the tables. Swept and mopped at the end of the day including restocking silverware/plates.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.

Parts Specialists

O'Reilly Auto Parts
06.2011 - 06.2013
  • Assist customers with merchandise questions.
  • Looked up, and ordered, parts, for customers, and went out to inspect their vehicles in order to further asses customer needs.
  • Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
  • Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.

Cook Shift Leader

Little Caesar's Pizza
11.2010 - 06.2011
  • Assist Customers by taking their orders and fulfilling special requests
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Prepared dough/bread, put toppings on, and cleaned pizza machines
  • Placed orders to restock items before supplies ran out.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Assisted management with scheduling, ensuring proper coverage during busy shifts and reducing labor costs.
  • Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.

Education

John Hancock High School College Prep
Chicago, IL

Richard J. Daley College
Chicago, IL
08.2012

Arturo Velasquez Westside Technical Institute
Chicago, IL
08.2012

Harold Washington College
Chicago, IL
12.2011

Skills

  • Bilingual English / Spanish
  • Certified Computer Specialists
  • Certificate of Excellence in Customer Retail Service
  • Certificate for Outstanding Communication Skills
  • Store Policies and Procedures
  • Engaging with Diverse Customers

Timeline

Lead Ramp Agent

Southwest Airlines
05.2016 - Current

Technician Supervisor

Non-Stop Locksmith
05.2013 - 05.2016

Parts Specialists

O'Reilly Auto Parts
06.2011 - 06.2013

Cook Shift Leader

Little Caesar's Pizza
11.2010 - 06.2011

Server

Francesca's Belleza
02.2009 - 07.2013

John Hancock High School College Prep

Richard J. Daley College

Arturo Velasquez Westside Technical Institute

Harold Washington College

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Victor Quito