Summary
Overview
Work History
Education
Skills
Timeline
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Victor Reyes

Port Huron,MI

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Comcast. Skilled in technical troubleshooting and fostering a collaborative work environment, I excel in multitasking and problem-solving. Achieved a significant increase in service efficiency, demonstrating strong computer networking abilities and a commitment to excellence.

Overview

37
37
years of professional experience

Work History

Comcast Business Tech

Comcast
New Baltimore, MI
11.2017 - Current
  • Verified system functionality by testing equipment and connections, identifying and correcting problems.
  • Instructed and trained customers on usage and operation to improve equipment performance.
  • Installed new components or replaced defective parts to restore functionality.
  • Tested newly installed systems prior to deployment in order to ensure functionality.
  • Educated customers about company's products and services to present service upgrade opportunities.
  • Met and exceeded customer demands through responsive and accurate on-site maintenance.
  • Performed preventative maintenance on equipment and systems to ensure optimal performance.

Team Leader

Meijer
Fort Gratiot, MI
04.2014 - 11.2017
  • Delegated work to staff, setting priorities and goals.
  • Managed budgeting processes for the department.
  • Collaborated with other managers on projects or initiatives impacting multiple departments.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Worked closely with sales associates to complete tasks.
  • Developed and implemented new procedures to improve customer service delivery.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Implemented quality control measures to uphold company standards.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Developed and implemented strategic departmental plans to achieve company targets.
  • Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
  • Assisted with the development of departmental goals and objectives.
  • Proposed or approved modifications to project plans.
  • Ensured that all employees had the necessary resources to perform their jobs effectively.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Coached, mentored, and evaluated department staff performance.
  • Assigned work and monitored performance of project personnel.
  • Facilitated cross-functional collaboration between teams and departments.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer complaints in a timely manner.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Oversaw merchandising and display efforts, enhancing product visibility and appeal.
  • Recruited and trained new employees to meet job requirements.
  • Maintained an open line of communication between departments within the organization.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Served as a mentor for junior staff members providing guidance on career development paths.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Department Team Leader

Target
Fort Gratiot, MI
09.1993 - 06.2016
  • Delegated work to staff, setting priorities and goals.
  • Managed budgeting processes for the department.
  • Collaborated with other managers on projects or initiatives impacting multiple departments.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Worked closely with sales associates to complete tasks.
  • Developed and implemented new procedures to improve customer service delivery.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Implemented quality control measures to uphold company standards.
  • Developed and implemented strategic departmental plans to achieve company targets.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Initiated and managed projects aimed at operational improvements and efficiency gains.
  • Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Created and managed budgets for travel, training, and team-building activities.
  • Implemented strategies to increase productivity while decreasing costs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted regular quality assurance checks of work products and services provided by team members.
  • Assisted with the development of departmental goals and objectives.
  • Proposed or approved modifications to project plans.
  • Provided guidance on how to handle difficult situations or customers.
  • Ensured that all employees had the necessary resources to perform their jobs effectively.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Analyzed competitors and market trends to identify opportunities for growth and differentiation.
  • Utilized technology and software for inventory management and sales reporting.
  • Coached, mentored, and evaluated department staff performance.
  • Conducted performance evaluations, providing constructive feedback and setting objectives.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Followed safety protocols and company processes and procedures.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
  • Assigned work and monitored performance of project personnel.
  • Analyzed data to identify trends or areas needing improvement.
  • Facilitated cross-functional collaboration between teams and departments.
  • Monitored inventory levels, ensuring optimal stock and minimizing waste.
  • Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Oversaw merchandising and display efforts, enhancing product visibility and appeal.
  • Coordinated cross-departmental initiatives to improve overall business performance.
  • Recruited and trained new employees to meet job requirements.
  • Set and managed departmental budgets, controlling expenses to meet financial goals.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Served as a mentor for junior staff members providing guidance on career development paths.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Led team meetings to communicate targets, share updates, and gather feedback.
  • Monitored employee attendance for compliance with company policies.
  • Balanced workloads to meet targets without overtaxing employees.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Handled shift overstock, restocking and inventory control.
  • Oversaw daily operations of the team including delegating tasks, setting deadlines.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Worked with cross-functional teams to achieve goals.

Petty Officer Third Class

United States Navy, USN
Bremerton, WA
09.1987 - 07.1993
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Processed requisitions for goods from other departments, including verifying accuracy of orders prior to submission for payment.
  • Resolved discrepancies between stock records and actual physical inventory counts.
  • Traced missing material and shipments through vendor and customer communications.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Conducted inventories of assigned areas on a regular basis to ensure accurate records were kept.
  • Ensured the proper ordering and delivery of necessary supplies to personnel aboard ship and ashore.
  • Monitored stock levels in order to anticipate shortages or surpluses before they occurred.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Reviewed shipping documents to determine whether goods had been received or not.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Maintained knowledge of current rules and regulations governing Navy Supply Corps operations.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Tracked progress on open purchase orders using available software systems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Updated and maintained databases with current information.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.

Education

Associate of Science - Information Technology

Saint Clair County Community College
Port Huron, MI
05-2014

Skills

  • Customer service
  • Computer troubleshooting
  • Multitasking and organization
  • Computer networking
  • Time management
  • Data entry
  • Safety awareness
  • Technical troubleshooting
  • Equipment maintenance
  • Problem-solving
  • Networking basics

Timeline

Comcast Business Tech

Comcast
11.2017 - Current

Team Leader

Meijer
04.2014 - 11.2017

Department Team Leader

Target
09.1993 - 06.2016

Petty Officer Third Class

United States Navy, USN
09.1987 - 07.1993

Associate of Science - Information Technology

Saint Clair County Community College

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Victor Reyes